Instructor-passenger Services

2 weeks ago

Dorval, Canada Air Transat Full time

Company Description

Air Transat is Canada's leading vacation carrier. It offers some sixty international destinations in over 25 countries in North America and Europe, as well as domestic and connecting flights within Canada. Each year, the airline carries some 5 million passengers.

We work with respect, diversity and pride, and belong to one of the world's largest integrated tourism companies. When you choose Air Transat, you benefit from competitive compensation, a full range of fringe benefits and a travel advantages program, but first and foremost you work with a team of aviation enthusiasts.

**Job Description**:
Thie incumbents will be responsible for organizing and conducting all aspects to dispense training for the Passenger Service Department
- Provide practical theoretical training in a professional manner ensuring that all procedural requirements are well covered internally, as well as the requirements of government agencies and the airport authority.
- Develop and keep all training material up to date (syllabus, exams, presentations, etc.)
- Ensure to remain up to date with all ground services policies and procedures;
- Conduct training on DCS, Amadeus and Altea;
- Evaluate the employee's performance and progress in class and with on-the-job training and shadow methods;
- Maintain up-to-date assessments (exams) and practical training using computer programs
- Other tasks as assigned.

**Qualifications**:

- High school diploma or equivalent experience
- Minimum 5 years experience in airport operations
- 2 year’s experience as a trainer or in any teaching-related field (an asset)
- In-depth knowledge of Air Transat products and procedures
- Airport/check-in experience (an asset)
- Systems knowledge: Minimum of 3 years of experience in Altea DCS (CM), proficient in Microsoft Office, WorldTracer (an asset)
- Good communicator.
- Bilingual (French/English) written and spoken.
- Professional and organizational skills.
- Can work flexible hours (day, evening and occasionally on weekends)

Additional Information

**Employment Equity

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