Lead, Passenger Services

2 weeks ago

Dorval, Canada Air Transat Full time

Company Description
**Be part of the journey**

Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries in the Americas and Europe, offers domestic and connecting flights within Canada, and carries some 5 million passengers every year.

We work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. Above all, it’s sharing your passion with aviation enthusiasts.

**Job Description**:

- Manage the teams work and make sure that the tasks are completed in the required delay and in a secure way.
- Communicate the work instructions and procedures to the passenger services. Be a resourceful person for his team.
- Perform all check-in procedures, including seat assignment, airport announcements and verification of proper documentation.
- Assist the passenger service agent in the positive resolution of complaints;
- Assist passengers with special needs and unaccompanied minors
- Make sure that the tasks are done in compliance with the company expectations.
- All other tasks necessary for the good operation of the Passenger Service Department

**Qualifications**:

- High School Diploma or equivalent; studies in tourism, an asset
- Relevant experience in Airport Operations
- Experience as a passenger agent, essential
- Ability in personnel management
- Good interpersonal relationships
- Demonstrate judgment and problem-solving skills
- Bilingualism (French/English);
- Customer service experience;
- Must be available to work on various shifts (day, evening, night, week-ends, holidays), Must be available 24/7
- Must be able to obtain and maintain a RAIC card
- Enjoy working in a team environment.

Additional Information

**Employment Equity

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