Passenger Services Agents

7 days ago

Dorval, Quebec, Canada Air Transat Full time

Company Description

Be part of the journey

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us?

You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

  • Welcome, inform and direct the passengers at the check-in counter;
  • Register the passengers as well as their luggage in the computer system;
  • Verifies all travel documents;
  • At the gates, the passenger agent will proceed to the various announcements;
  • Assists passengers at arrivals and departures (unaccompanied minors, passengers needing wheelchairs, etc.);
  • Conform to the legal rules pertinent to the airport industry, Health and Safety at work as well as all the other company's policies and work procedures;
  • Be able to react properly in case of emergency and apply the measures to be taken;
  • All other tasks necessary for the good operation of the Passenger Service Department.

Qualifications

  • High School Diploma or equivalent, studies in tourism, an asset
  • Customer service experience;
  • Obtain the Restricted area identity card (RAIC) upon hire;
  • Must be available to work on various shifts (day, evening, night, week-ends, holidays). Must be available 24/7;
  • Demonstrate judgment and problem-solving skills;
  • Complete and successfully pass the initial training to obtain the passenger service agent positon;
  • Enjoy working in a team environment;
  • Ability to lift loads;
  • Oral and written fluency in French and English *.
  • A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Additional Information

15 positions available (temporary, 6 months).

Expected start date: End of January 2026.

This position is located at Aéroport International Montréal-Trudeau.

LI-AB1

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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