Operations Manager, Cloudkitchens

**Who we are**

CloudKitchens a brand from City Storage Systems(CSS) helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they're entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

Are you a hands-on leader who thrives in fast-paced environments, builds high-performing teams, and is obsessed with operational excellence? **CloudKitchens** is seeking a dynamic **Operations Manager** to oversee 4-5 facilities within our CSS region. In this critical role, you'll lead a team of Associate Operations Managers, optimize end-to-end processes, and ensure a seamless experience for our customers and partners.

**What You'll Do**:
As a **Regional Operations Manager**, you'll be responsible for:

- **Managing Operations Across Sites**: Oversee day-to-day operations of 4-5 CloudKitchens facilities within your region, ensuring consistent performance and high standards.
- **Leading High-Performing Teams**: Hire, train, and coach hourly staff and site-level managers to execute flawlessly and grow professionally.
- **Optimizing Fulfillment Processes**: Continuously improve our order fulfillment service with a focus on scalability, efficiency, and customer satisfaction.
- **Maintaining Operational Discipline**: Own the P&L for your region, identify cost-saving opportunities, and drive financial performance.
- **Driving Customer Success**:
- Support onboarding of new customers
- Resolve operational support issues on-site
- Partner with sales to backfill vacant kitchens Build strong relationships with 3PL partners
- **Stakeholder Communication**: Collaborate cross-functionally to shape product roadmaps, close feedback loops, and escalate/resolve issues effectively.
- **Ensuring Compliance & Safety**: Maintain all facility permits, licenses, and compliance with food safety and building standards.

**Who You Are**:
We're looking for someone who embodies these **core competencies**:

- **Strategic Problem Solver** - You're great at breaking down complex problems, prioritizing solutions, and making smart decisions under pressure.
- **Process Builder / Manager** - You design scalable solutions and use data to drive ongoing improvement and performance.
- **Real-Time Operations Leader** - You stay calm under pressure and act fast when the unexpected happens.
- **People Manager** - You're employee-obsessed, capable of inspiring, developing, and leading teams in an operational environment.

**Requirements**:

- 3+ years of experience in operations, logistics, facilities management, or a similar role
- Experience managing frontline teams, preferably in multi-site environments
- Proven ability to own KPIs and drive measurable improvements
- Strong analytical, communication, and problem-solving skills
- Willingness to roll up your sleeves and be on-site regularly Knowledge of P&L management and compliance practices is a plus

**Why CloudKitchens?**:
We're revolutionizing the food delivery industry by creating the infrastructure and technology that powers the next generation of restaurants. With facilities across the globe and a fast-scaling team, you'll join at a time of exciting growth and impact.

Ready to take your operational leadership to the next level?

**Additional Information**:
Pay: Starting from 80,000.00k per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental Pay:

- Bonus opportunities
- Equity in the form of LTIPs(Long Term Incentive Plan)
- Technology Stipend