Travel Store Manager

**LOCATION: 955 McKeown Avenue, Unit 3B, North Bay, ON**

Looking for a challenge? Do you love and actively sell travel? CAA has an opening for a talented individual who delivers on the CAA’s service promise to the Member: an experienced, savvy sales coach who has strong connections to the business community.

Under the general direction of the Regional Manager, Retail Travel Sales, the Store Manager has responsibility for the daily operation of the Travel Store, with a focus on assisting staff to develop and deliver strong sales. They will manage store staff, including hiring, performance management and records management. The Store Manager holds primary responsibility for driving store sales and implementing marketing programs, as well as for delivering store profitability.

The Store Manager shall participate in CAANEO mandated events and training, which may require availability outside of regular business hours.

**Duties/Responsibilities**
- Works with corporate partners in Marketing and Sales to promote and sell CAA and travel products
- Works with community partners to build and enhance the reputation of CAA and support marketing and sales efforts.
- Manages, directs, and coordinates daily operations of the Travel Store including payroll, staff management, scheduling, staffing, customer relations, trade show management, organizing, scheduling budgeting, and revenue reporting etc.
- Coaches and performance manages staff to achieve strong sales and create a positive working environment, conducts individual and staff meetings to discuss operational problems or explain procedural changes;
- Ensures complete service is provided to Club members and clients personally and by directing staff in all areas pertaining to the Travel Store, ie. Triptik order fulfillment, Travel Agency bookings for airlines, tours, cruises, hotels, cars, travel insurance, International Driving Permits, Passport photos, Auto Travel Routings, sales of new memberships, attraction tickets, and boutique items, etc.
- Enforces compliance with policies, procedures, and safety regulations, investigates, analyzes, and resolves personnel and operational problems/ complaints with the support of Travel management and Human Resources.
- Prepares payroll, time, and personnel records for the Human Resources Department.
- Responsible for the physical operation of the Travel Store, cash handling, and security etc.
- Administration of Travelport and Axis automation systems. Maintains a controlled stock of materials used by the Travel Store.
- Acts as liaison between staff and management of the Club.
- Responsible for change management and implementation of new systems and procedures as assigned by their Management

**Requirements**:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Travel Agency Certification from a recognized institution preferred
- TICO certified; CTC/CTM (Required to pass TICO Supervisor/Manager Exam) required
- Three (3) years of management experience, preferably in an IATA approved Travel Agency
- Valid driver's license and insurable under CAANEO's insurance policy for corporate vehicle
- Strong sales skills and the ability to coach others in sales techniques and customer service issue resolution
- Expertise in supervision, training, and performance evaluations;
- Strong facility with computer systems, including CRM and accounting software
- Fluency in both official languages is desirable.
- Adaptability - must be available to travel and work outside of regular business hours as required.

**Compensation**:

- Base Salary: $45,000-$50,000
- Annual Performance Bonus
- Health & Dental Plan
- Pension Plan
- Vacation & Paid Leave
- CAA Membership

Employment is contingent on a satisfactory Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.