Front Desk/general Store Supervisor

7 days ago

Banff, Canada Castle Mountain Chalets Full time

**Job Summary**

We are currently interviewing experienced applicants for year round positions at Castle Mountain Chalets in Banff, Alberta. We offer competitive wages, on-site accommodations, retention bonus, and various wellness benefits. Come join our enthusiastic team and experience the Canadian Rockies.

**Please note, job location is between Banff and Lake Louise, not in town.**

**Job Type / Category**

**Duties & Responsibilities**
- Greet guests in a friendly manner and follow the check in procedures
- Take payments and post accurately to guest accounts
- Follow set policies regarding cash handling
- Communicate with other departments in a friendly and professional manner
- Be aware of local attractions, activities and restaurants and make recommendations to guests
- Handle incoming phone calls and other guest communications in a discreet fashion
- Accurately communicate with other shifts regarding issues arising from day to day operations
- Sell and stock items at property store
- Manage Front desk staff
- Other duties as required

**Required Education, Skills and Qualifications**

**Qualifications**
- Previous hospitality experience required
- Experience with Mews an asset
- Diploma in Hospitality or related courses and asset
- Strong communication skills in English, both in written and verbal is essential
- Ability to work in a multi-tasking, fast paced environment
- Demonstrated strong customer service skills
- Ability to work all shifts, including weekends, evenings and holidays
- Retail experience an asset

**Staff Housing points**:

- 1 recently renovated accommodation building with 8 private rooms, located on the hotel property,
- 1-minute walk to work, 20-minute drive to Banff, 15 minute drive Lake Louise.
- Fully-furnished bedrooms and common area.
- Linens are provided.
- Each bedroom has a full en-suite bathroom including a shower.
- The kitchen is fully-equipped with 2 ovens, microwaves, sinks and other essential kitchenware.
- Each employee have their own full-sized refrigerator allocated in the kitchen.
- Free Wi-Fi and cable.
- Free laundry.
- Free Parking.
- Free gear rental (mountain bikes and snow shoes).
- Staff van is available for use at the cost of $0.25/km (must have adequite drivers abstract).
- Close proximity to many trails and outdoor activities.
- 30% off in the general store.

Pay: $20.00+ per hour + 12 month Contract completion bonus of $3000

**Experience**:

- Retail: 1 year (preferred)
- Hotel Front Desk: 1 year (preferred)

**Location**:

- Banff, AB (preferred)

Pay: $21.00-$25.00 per hour

Expected hours: 30 - 45 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (required)
- Front Desk: 1 year (required)
- Retail management: 1 year (preferred)

Work Location: In person

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