Front Desk Agent

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of jobs and careers with a perks and benefits program that focuses on wellness and work life balance made for a mountain lifestyle. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

We are seeking a skilled and enthusiastic front desk agent to join our team in the beautiful town of Banff. Nestled in the heart of the Canadian Rockies, Banff is a spectacular destination that attracts visitors from all over the world. With its world class ski resorts, crystal clear lakes, and miles of hiking trails, Banff is a paradise for outdoor enthusiasts and nature lovers alike.

Working in Banff, you’ll have the opportunity to work in some of the most stunning hotels and lodges in the area. As a front desk agent, you’ll take pride in providing exceptional customer service to guests, ensuring a smooth and enjoyable check-in and check-out experience, along with addressing and solving the many customer queries that occur throughout their stay.

But the perks of Banff don’t stop there As a front desk agent in Banff, you’ll enjoy:

- Flexible working hours ensuring you can get out and maximise your time in the outdoors.
- Opportunities for career advancement and professional development, perfect for someone looking for longer term or permanent residency.
- The opportunity to work in a team orientated atmosphere and build strong professional relationships.
- Ensuring the smooth operation and overall success of the hotel.
- The chance to meet people from all over the world and learn about different cultures and customs.

**Responsibilities**:

- Answer all in-coming phone calls in a professional manner to the standard set by Banff Lodging Company
- Process check-ins and check-outs, verify billing, create reservations, and process special requests; Present statement(s) of charges to departing guests and receive payment(s).
- Monitor room availability, follows restrictions, and all booking policies and procedures.
- Perform general administrative/office duties.
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Share general information on points of interest in the area and services in the community.
- Understand basic accounting principles including debit and credit transactions. Also understand the various transaction methods available to guests.
- Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Accurately communicate with other shifts regarding issues arising from day to day operations.
- Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Additional duties may be assigned to help meet guest needs.

**Skills and experience**:

- Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
- Excellent written and verbal communication skills and numerical proficiency is an asset.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule including weekends and holidays.
- A positive team player attitude and a strong willingness to learn.
- Previous Front Desk experience is an asset.

Still not convinced? Here are some more benefits of working with Banff Lodging Co.:

- Affordable & clean employee housing.
- Huge food & beverage discounts throughout all BLC restaurants.
- Excellent heath & wellbeing programs including free yoga, discounted ski passes, free canoe and golf passes, and discounted fitness club memberships.
- Discounts on spa services.
- Complimentary hotel stays at any of our 15 hotels

Please note that only applicants selected for further consideration will be contacted.