Front Desk Agent

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Why Work With Us?
**Employee Housing**: We offer housing to help you settle in.
**Career Growth**: Learn new skills and move up in your job.
**Great Team**: Work with people from all over the world.
**Many Perks**: Discounts, events, benefits to make your life outside of work better.
**Fun and Adventure**: Live and work in a beautiful place with many outdoor activities.
**Diverse and Inclusive Team**: Join a global team that values diversity and inclusion.
Our Front Desk Agents ensure all guests receive an exceptional experience; before, during and after their stay. From preparing for and welcoming new arrivals, attending to diverse guest needs, right through to the processing of departures, front office team members have the opportunity to make our guests’ experience one they’ll never forget.
**Duties and Responsibilities**:

- Answer all in-coming phone calls in a professional manner to the standard set by BCP.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests; Present statement(s) of charges to departing guests and receive payment(s).
- Monitor room availability, follows restrictions, and all booking policies and procedures.
- Perform general administrative/office duties.
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Share general information on points of interest in the area and services in the community.
- Understand basic accounting principles including debit and credit transactions. Also understand the various transaction methods available to guests.
- Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Accurately communicate with other shifts regarding issues arising from day to day operations.
- Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Additional duties may be assigned to help meet guest and business needs.

**Skills and Experience**:

- Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
- Excellent written and verbal communication skills and numerical proficiency is an asset.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule including weekends and holidays.
- Prior experience in a customer focused role is an asset.
- A positive team player attitude and a strong willingness to learn.
- Previous Front Desk experience is an asset.

BCP provides the best perks and benefits in town that are designed to enhance your life in Banff. While the full list of benefits is available here, here are a few highlights that our employees love:

- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of our restaurants and cafes
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe passes, discounted golf membership and fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. As a signatory to the Bow Valley Workplace Inclusion Charter, we are committed to building a diverse, equitable, and inclusive team. We strive to eliminate barriers for applicants and team members from equity-seeking groups.