Front Desk Agent Full Time

1 week ago

Banff, Canada Castle Mountain Chalets Full time

Job description

We are currently interviewing applicants for year round employment at Castle Mountain Chalets located between Banff and Lake Louise, Alberta. We offer competitive wages, on site accommodations, staff activities and discounts at both the hotel and our General Store. Our team is made up of positive, adventurous, hardworking, kind and confident people. We are looking for individuals or couples who share these attributes to join our team

Prior Front Desk experience is a must.

**Perks**:

- Shared fully furnished room and bathroom
- No commute.
- Large, spacious shared kitchen with your own full sized fridge.
- Free Wi-Fi and cable.
- Free laundry.
- Free Parking.
- Free gear rental (mountain bikes and snowshoes).
- Staff van is available for use at the cost of $0.25/km.
- Close proximity to many trails and outdoor activities
- Subsidized daily rent: $12/day

**Position Summary**:
The Front Desk position is a key part of the overall success of Castle Mountain Chalets. Often, this is the first and last person a guest is in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The Front Desk team is also responsible for our small onsite grocery and liquor store.

**Duties & Responsibilities**
- Greet guests in a friendly manner and follow the check in procedures
- Take payments and post accurately to guest accounts
- Follow set policies regarding cash handling
- Communicate with other departments in a friendly and professional manner
- Be aware of local attractions, activities and restaurants and make recommendations to guests
- Handle incoming phone calls and other guest communications in a discreet fashion
- Accurately communicate with other shifts regarding issues arising from day to day operations
- Sell and stock items at the general store
- Other duties as required

**You Are**:
Hardworking, Punctual, Attentive, Consistent, Even Keeled, Positive, Adventurous, Confident, Kind, and posses an overall great attitude

**Prerequisites**:

- Previous Front Desk experience required
- Experience with RoomMaster an asset
- Diploma in Hospitality or related courses and asset
- Strong communication skills in English, both in written and verbal is essential
- Ability to work in a multi-tasking, fast paced environment
- Demonstrated strong customer service skills
- Ability to work all shifts, including weekends, evenings and holidays

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Experience**:

- customer service: 1 year (required)

Contract length: 1 year with option to renew

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site gym
- Store discount

Schedule:

- 8 hour shift
- Weekends as needed

Ability to commute/relocate:

- Banff, AB T1L 1A5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front desk: 1 year (required)

Work Location: In person

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