Customer Service Representative, Ens Toyota

**Do you excel at customer service?**

**Do you enjoy learning and exploring new technology?**

**Are you interested in working with brand-new vehicles and demonstrating vehicle features to customers?**

**_ Full-time permanent position. Tuesday to Saturday or Monday to Friday with alternating Saturdays/Mondays._**

**_ Ens Auto is committed to continuously meeting or exceeding industry standards for remuneration, wages, and salaries based on experience, performance, and skill set._**

**Why Ens Auto?**

Ens Auto, a locally owned and operated business in Saskatoon, has been serving the community since 1972. Our company comprises Ens Toyota, Ens Lexus, Ens Collision, and Ens Industrial, offering top-quality products and services to meet our clients ' automotive and industrial needs.

**We**
- Take pride in fostering long-term relationships with team members and providing opportunities for career growth. At Ens Auto, we value equal opportunity in employment and strive to create a diverse workforce and an inclusive culture. As an inclusive workplace, we maintain a zero-tolerance policy against harassment in all forms.
- Expect all employees to uphold our comprehensive harassment policy and contribute to maintaining a respectful and supportive work environment.

**What We Offer**:

- A comprehensive benefits package, including medical & dental benefits, life insurance, disability insurance, an employer-matched pension plan, an employee assistance program, and employee wellness initiatives.
- Added additional flexible benefits and wellness package.
- Career development and growth opportunities.
- Automotive discounts on new and pre-owned vehicles, automotive parts, and vehicle servicing.
- Company events and social club functions.
- Community involvement: Be proud to be part of an organization that supports others and their staff.
- A brand that delivers, backed by the strength and reputation of the Toyota and Lexus brands, which are driven by excellence and trusted internationally.

**Qualifications**
- Minimum Grade 12 Education.
- Valid Saskatchewan Class-5 Driver's license.
- Clean Driver's Abstract.
- Previous sales experience is preferred but not required.
- Previous experience in an automotive dealership is preferred but not required.

**Responsibilities**
- Greet customers on the phone, in the showroom, and online, with a focus on creating a welcoming experience.
- Coordinate appointments for customers that align with sales and finance schedules.
- Be a technology expert for both Toyota and Lexus dealerships.
- Provide exemplary customer service and teach customers features on their brand-new vehicles.
- Continuous learning of product knowledge of new vehicles to provide accurate insights and knowledge to clients.
- Keep staff up to date on the latest technology changes.
- Troubleshoot and solve problems customers may have.
- Achieve monthly delivery goals and contribute to the success of the sales department and company.

**Knowledge, Skills, and Abilities**
- Ability to demonstrate vehicle features & technology.
- Technology-savvy in computers, smartphones, cellphones, Bluetooth & social media.
- Be highly organized and self-motivated.
- Honesty and integrity.
- Excellent verbal, written, and interpersonal communication skills.
- Working within a team and independently.
- Effective time-management skills.
- Ability to prioritize tasks and responsibilities.
- Goal-oriented.
- Attention to detail.
- Ensuring accuracy.
- Strong problem-solving skills.
- Ability to provide excellent customer service.
- Willingness to exceed expectations.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.
- Dropping off your resume in person is welcome See Stephanie Sigouin or Jim Larkins_