Service Advisor, Ens Toyota

6 days ago

Saskatoon, Canada Ens Toyota Full time

**Why Ens Auto?**

Ens Auto, a locally owned and operated business in Saskatoon, has been serving the community since 1963. Our company includes Ens Toyota, Ens Lexus, Ens Collision, and Ens Industrial, providing top-quality products and services to fulfill our clients' automotive and industrial needs.

As an Automotive Service Advisor, your pivotal role revolves around delivering exceptional customer service and maintaining the seamless operation of the service department. Operating within a dynamic, high-speed environment, success hinges on proficient communication skills and a deep understanding of the automotive service industry.

**Ens Auto is committed to continuously meeting or exceeding industry standards for remuneration wages and salaries based on experience, performance, and skill set.**

**We**:

- Take pride in fostering long-term team member relationships and offering opportunities for career growth. At Ens Auto, we value equal opportunity in employment and strive to create a diverse workforce and an inclusive culture. As an inclusive workplace, we have a zero-tolerance policy against harassment in any form.
- Expect all employees to uphold our comprehensive harassment policy and contribute to maintaining a respectful and supportive work environment.

**Responsibilities**:

- Greet customers and discuss their vehicle concerns.
- Answering customer inquiries, either in person or on the phone.
- Record detailed repair requests and offer maintenance advice, ensuring accuracy in the documentation.
- Write and close work orders.
- Provide vehicle status updates to customers on their repairs and any additional information.
- Inform clients on warranty policies.
- Navigate and troubleshoot clients' concerns and complaints efficiently.
- Book service appointments.
- Maintain rapport with customers.
- Offer exemplary customer service.
- Maintain a high level of customer satisfaction.
- Achieve monthly goals.

**Qualifications**:

- Previous experience as an automotive service advisor.
- Experience in providing outstanding customer service.
- Knowledge of how vehicles work and a strong understanding of automotive services.
- Be highly organized and self-motivated.
- Excellent verbal, written, and interpersonal communication skills.
- Working within a team and independently.
- Proficient computer skills.
- Attention to detail.
- Ensuring accuracy.
- Strong problem-solving skills.
- Ability to thrive in a fast-paced environment.

**What We Offer**:

- A comprehensive benefits package, including medical & dental benefits, life insurance, disability insurance, an employer-matched pension plan, an employee assistance program, and employee wellness initiatives.
- Additional flex health and wellness benefits.
- Career development and growth opportunities.
- Automotive discounts on new & pre-owned vehicles and automotive parts and vehicle servicing discounts.
- Company events and social club functions.
- Access to gym discounts.

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