Service Administrator, Ens Toyota

**Why choose Ens Auto?**

Ens Auto is a long-standing locally owned & operated business in Saskatoon. Our company comprises Ens Toyota, Ens Lexus, Ens Collision, and Ens Industrial. We offer top-quality products and services to our clients for their automotive and industrial needs. We pride ourselves on having many long-term team members and offer opportunities for advancement.

The **Ens Toyota Service Administrator** is responsible for assisting our Toyota service team with a variety of tasks related to repair orders, invoicing, warranty, customer follow-ups, booking appointments and other administrative tasks.

This is a **permanent FULL-TIME** position from Monday to Friday.

**Why choose Ens Toyota?**

**We**:

- Take pride in fostering long-term team member relationships and offering career growth and professional development opportunities.
- Value equal employment opportunities and strive to create a diverse workforce and an inclusive culture. As an inclusive workplace, we have a zero-tolerance policy against harassment.
- Expect all employees to uphold our comprehensive harassment policy and contribute to maintaining a respectful and supportive work environment.
- Deeply value our collaborative culture, where we prioritize teamwork, open communication, and mutual respect.
- Support your whole health here at Ens Auto. We offer mental health resources, wellness programs, corporate gym discounts, and other corporate fitness memberships.

**What We Offer**:

- A comprehensive benefits package, including medical & dental benefits, life insurance, disability insurance, an employer-matched pension plan, an employee assistance program, and employee wellness initiatives.
- Added additional flexible benefits and wellness package.
- Career development and growth opportunities.
- Automotive discounts on new and pre-owned vehicles, automotive parts, and vehicle servicing.
- Company events and social club functions.
- Community involvement: Be proud to be part of an organization that supports others and their staff.
- A brand that delivers, backed by the strength and reputation of the Toyota and Lexus brands, which are driven by excellence and trusted internationally.

**Responsibilities**
- Open and close service work orders.
- Process, submit, and update all warranty claims.
- Assist with ECP service warranty.
- Prepare, process, record and reconcile warranty claims as per manufacturer policies & procedures.
- Oversee the tire storage program and keep detailed records in Microsoft excel.
- Run service report to prepare tires for appointments and track all tire inventory.
- Help prep warranty repairs.
- Invoice all work orders for customers, internal, and warranty.
- Update operating codes in operating system.
- Organize completed repair orders.
- Process time tickets.
- Ensure accuracy and correct time tickets.
- Update customer and vehicle information.
- Support the Business Development Centre by handling inbound and outbound customer calls.
- Forward calls and messages to the appropriate staff.
- Book appointments and follow up with leads using dealership software.
- Provide exceptional customer service in every interaction.
- Communicate accurately and specifically as required for the task, issue, or action at hand.

**Knowledge, skills, and abilities**
- Reynolds & Reynolds' experience is an immediate asset.
- Excellent verbal, written and interpersonal communication
- Accurate and meticulous in data entry.
- Great organizational and time management skills.
- Detail-oriented
- Strong concentration abilities
- Able to manage a fast-paced environment
- Technical skills: computer use, typing, data entry
- Proficient in Microsoft Office; Microsoft Word and Excel
- Knowledge of vehicles is an asset
- Understanding of the automotive industry, especially the Service and Parts Department(s).

**Qualifications**
- Highschool Diploma or equivalent.
- Post secondary education is preferred but not required.
- Experience within a service department is mandatory.
- Administrative background is considered an asset.
- Genuine interest in vehicles.

**Remuneration is negotiable based on experience.