Guest Service Agent/relief Duty Manager

The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, and residing steps from plentiful shopping and unforgettable cultural experiences Guests thrive with a restful sleep in our modern guest rooms and can connect with family and friends in the welcoming Great Room just prior to experiencing the tantalizing flavors of 75 West Coast Grill

Guest Services Agent:

- Process all guest check-ins, check-outs, room assignments and room changes
- Secure payments: activate/reissue room keys
- Verify and adjust billing for guests
- Coordinate with Housekeeping to track room status
- Operate telephone switchboard station when required
- Run and check daily reports, contingency lists and credit card authorization reports
- Supply guest with directions and information
- Answer and process all guest calls, requests, questions and concerns; follow up to ensure each has been met/exceeded to guest’s satisfaction, in a professional and courteous manner
- Arrange transportation for guests/visitors
- Other tasks as assigned by manager

Relief Duty Manager:

- Act as the shift leader, providing assistance primarily to the Front Office, and to other departments in the absence of their supervisors
- Ensure all Front Office task lists are completed timely and accurately and that all breaks have been taken
- Assist Front Office Associates in their various roles, such as guest registration/departure, luggage assistance, answering calls, concierge services, problem resolution and ensuring guest satisfaction
- Assist with promotion and tracking of incentive programs for Marriott Bonvoy enrollments and Room Upsell incentives
- Ensure Front Office has adequate supplies by reporting needs and placing orders
- Responsible for issuing of master keys, and the repair of electronic locks
- Responsible for maintenance and repair of guestrooms telephones
- Be aware and alert to protect hotel property and assets, carry out security checks of the building, handle any security concerns
- Assist with planning, preparation and execution of departmental meetings
- Balance inventory to hotel’s full potential
- Be accountable for cash float and foreign exchange service
- Other tasks as assigned by manager

QUALIFICATIONS

**- Previous front office experience of 2 years is preferred**

**- Flexible availability to work any shift; day, evenings, overnight-graveyard, weekends, stat holidays, etc.**
- Previously supervisory experience supporting an environment of colleague growth and development, interdepartmental teamwork and strong customer service
- Proficiency in hotel management systems (MS Word, Excel, Marsha etc.)
- Excellent organizational skills and attention to detail
- Great initiative with a results-oriented mindset and the ability to be flexible in problem-solving and decision making under pressure
- Strong communication and interpersonal skills with professional etiquette; written and spoken English required
- The Vancouver Airport Marriott Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process._

Pay: $24.00-$28.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person