Guest Service Agent

First impressions count, right? We think so too The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning With over 60 hotels (and growing) there has never been a more exciting time to join our team.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

**PERKS**:

- Team rates from $59 per night
- 25% discount at our restaurants for up to 6 people
- ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- RRSP Matching for eligible employees
- HumanaCare free mental health support & counselling
- Employment milestone rewards
- Ongoing employee events, incentives and recognition
- Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)

The Hotel Night Auditor / Guest Service Agent will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk. Time will be split between Night Auditor 2-3 days a week and Guest Service shifts 2-3 days a week.

**JOB REQUIREMENTS**:

- High School Diploma, G.E.D. or equivalent
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Able to effectively communicate both verbally and in writing

**DUTIES**:

- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
- Hotel security
- Post all daily room and outstanding charges.
- Take over from the evening cashier, checking and accepting float and takings.
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
- Accept and lock away keys from various departments.
- Prepare Credit Card/Charge Card summaries and post to DAB's account.
- Maintain a high standard of personal hygiene and appearance.

**APPLICABLE SKILLS**:

- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
- SUMMATION:_
- **ABSOLUTELY NO PHONE CALLS PLEASE**_
- Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. _**_Sandman Hotel Group_**_ takes seriously its obligations under the Human Rights Code._