Duty Manager

Duty Manager - Luxury Hotel Vancouver

A partner to the Front Office Manager is responsible for the smooth operation of the Versante Hotel during their shift. Key to the success of this position is an unwavering attention to detail, leading and driving exceptional guest experiences, driving revenues and ensuring expenses are tightly controlled.

Property overview

Minutes from Vancouver Airport but far from your typical airport hotel, Versante Hotel dazzles with vibrant colours, natural light and innovative design. At Richmond, BC’s only luxury boutique hotel, you’re free to be anyone, indulge your true identity, and revel in one of life’s greatest luxuries: play. Choose from 100 luxurious guestrooms and suites in five bold designs and a variety of sophisticated venues for dining, meeting and socializing, including Bruno restaurant, a culinary adventure across the Mediterranean, and Versante Bar, featuring classic cocktails. Guests will enjoy the fitness amenities including Life Fitness, Peloton, and Mirror workout equipment, an outdoor heated salt water pool and jacuzzi, along with bikes available to explore at your leisure.

Versante hotel is currently rated No.1 on TripAdvisor by travellers among all hotels in Richmond.

Summary Of Responsibilities

Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:

- Directly responsible for Front Office and Guest Services operation at the hotel
- Management oversight of front desk and guest services team and operation
- Regular and meticulous reporting to leadership
- Directly responsible for all Human Resources duties of the front office and guest services team
- Implementation of the Forbes hotel service standards and training the team accordingly
- Responsible to continually update forecast documents and develop monthly rooms division forecasts and budgets
- Ensure regular communication including daily stand-ups and detailed reporting of shift activities
- Train and lead the team in all aspects of the department and ensure service standards are adhered to
- Keep informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
- Identify opportunities to optimize performance and create value by challenging existing practices
- Promote the growth and development of internal talent
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Ensure that team members are trained well and according to hotel’s standards; Plan, assign and direct work of the team members
- Provide guidance and direction to subordinates through coaching, counselling, mentoring, and reviewing performance
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Follow all policies and procedures for Versante Hotel
- Follow Forbes Hotel Standards and ensures team does the same
- Be a brand ambassador for Versante Hotel
- Follow and practice all safety standards, guidelines and protocols related to COVID-19
- Demonstrate a respectful and inclusive manner to all prospective clients and guests
- Keep apprised of industry trends, products and services and contribute accordingly
- Provide creative solution and opportunities that will delight clients and guests
- Assist with administrative duties for the hotel and room operations
- Ensures a safe environment for guests and team members alike
- Protects people, the asset and brand from situations that could cause risk of harm to any or all

Qualifications and Skills required:

- A post-secondary diploma or degree in a field of study related to this profession; 2 years of experience in a comparable position and/or an equivalent combination of education and experience
- Exceptional guest service skills
- Extensive knowledge of front office, guest services operations in a luxury environment
- Effective and immediate resolution of guest complaints and concerns
- Strong relationship skills to communicate successfully with guests, managers and team members
- Must be able to perform in a fast, ever changing market
- Opening experience an asset
- Strong training and development skills
- Experience with operating and troubleshooting technology systems
- British Columbia Class 5 Driver's License
- We respect your time and its our promise to have all interviews
- direct supervisor / HR / General Manager on the same day _

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- Do you have Valid British Columbia Class 5 Driver's License?

**Experience**:

- Front Office Supervisory: 1 year (preferred)

Work Location: In person