Guest Services Manager

1 day ago

Richmond, Canada Vancouver Airport Marriott Hotel Full time

Reporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following:

- Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires
- Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through leading by example
- Responsible for providing timely feedback and coaching to the Front Office Hourly associates
- Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Guest Satisfaction Survey, Yelp, etc.), content creation and social customer service
- Support and maintain close and effective working relationships cross-functionally with all departments
- Anticipate and exceed guest expectations using Brand Standards, proactively resolving any guest concerns as they arise
- Support and inform the Rooms Operations Manager/ Front Office Manager and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general
- Assist and support in controlling expenses in the Front Office operation
- Ensure workplace health and safety is actively practiced in the department
- Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures

**Qualifications**:

- 2-3 year’s front office experience preferred
- Night Audit experience a big asset

**- Available to work : early morning, mid-day, evenings, graveyard/overnight non-negotiable**
- Able to take initiative and be a self-starter
- Strong guest service skills & supervisory skills are essential
- Strong problem solving skills & attention to detail are essential
- Strong administrative, organizational, and time management skills
- Desire to work in a team-based environment
- Strong oral and written communication skills required

Pay: $60,000.00-$63,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

  • Guest Services Manager

    5 days ago

    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Front Office...

  • Guest Service Manager

    5 days ago

    Richmond, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Services Manager

    1 day ago

    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Rooms...

  • Guest Services Representative

    2 weeks ago

    Richmond, Canada Westmont Hospitality Group Full time

    **Summary** - The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping...

  • Guest Services Representative

    5 days ago

    Richmond, Canada Travelodge Hotel Vancouver Airport Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Services Representative

    2 weeks ago

    Richmond, Canada Westmont Hospitality Group Full time

    **Guest Service Representative** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely...

  • Guest Services Associate

    7 days ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest...

  • Guest Services Manager

    7 days ago

    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **This is a 6 month contract...

  • Guest Service Agent

    1 week ago

    Richmond Hill, Canada Holiday Inn Express & Suites Toronto Markham Full time

    Holiday Inn Express & Suites Toronto Markham **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Representative/Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free...

  • Guest Service Agent/relief Duty Manager

    2 weeks ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest...