Service Advisor

4 days ago

St John's, Canada CAPITAL HYUNDAI Full time

At Capital Hyundai, we are looking for an energetic, team player to join our Service Department as a Service Advisor. They will represent our brand image and provide a positive customer experience to all. As a Service Advisor, you’ll provide excellent service, with a goal to serve and maintain great relationships with our clients.

You will initiate repairs and services by establishing performance problems and/or services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining records, while having a strong commitment to customer satisfaction. This position offers performance incentives beyond the hourly rate of pay, resulting in an annual earning potential of $45,000-$70,000+.

**Other requirements include**:

- Responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs;
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles if applicable;
- Confirms warranty and service contract coverage by examining customer records and papers; explaining provisions and exclusions;
- Assists with the coordination of alternate transportation such as rental car reservations or shuttle service;
- Work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions;
- Contact the customer to obtain authorization for repairs as suggested by a Technician, as well as to notify them that the repairs are completed and their vehicle is ready for pick-up;
- Receive payment for the work completed, handle the cash or credit transaction and ensure customer satisfaction.

**Qualifications & Experience**:

- High School Diploma or equivalent;
- 1+ years’ experience in the service industry is a **MUST;**:

- Must be able to start the shift at 7:30am and work until 4:30 to 5:00pm;
- Proficiency with computers and technology; experience with CDK software preferred;
- Identifies and resolves problems in a timely manner;
- Must be able to perform under pressure and deescalate situations;
- Must be highly organized with the ability to multi-task and work in a fast-paced environment;
- Certificate of Conduct is required.

If you have the drive and a passion for customer service forward your resume today

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay

Work Location: One location

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