Dispatcher/customer Service
7 days ago
**Job Overview**
**Responsibilities**
- Manage incoming calls and respond to customer inquiries regarding freight and shipping services.
- Utilize phone systems effectively to ensure clear communication with clients.
- Process orders and handle data entry tasks accurately in our systems, including SyteLine.
- Collaborate with the shipping and receiving departments to provide timely updates to customers.
- Maintain detailed records of customer interactions and transactions.
- Resolve customer issues promptly while ensuring a high level of satisfaction.
- Communicate effectively with team members to streamline operations within the supply chain.
- Assist in identifying opportunities for process improvements within customer service operations.
**Qualifications**
- Proven experience in a customer service role, preferably within a logistics or supply chain environment.
- Strong phone etiquette with excellent verbal communication skills.
- Familiarity with freight operations and third-party logistics (3PL) is desirable.
- Proficient in data entry with attention to detail.
- Ability to navigate phone systems efficiently to manage calls effectively.
- Experience with SyteLine or similar software is an advantage.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- A proactive attitude towards problem-solving and customer satisfaction.
Join our team as a Customer Service Representative where you can make a difference by providing outstanding support while growing your career in the logistics industry
Pay: $17.00-$20.00 per hour
**Benefits**:
- Casual dress
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- dispatching: 1 year (preferred)
Work Location: In person
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