Dispatcher / Service Coordinator

4 days ago

Brampton, Canada Metro Group Full time

**About Us**:
Metro Compactor Service was established in 1978 and is Canada’s leading expert in Waste and Recycling Equipment solutions. We are a multi-skilled company located Brampton, ON and Port Coquitlam, BC. The services we offer include manufacturing custom equipment, performing installations, millwrighting, and performing repair and preventative maintenance to our customers waste equipment (balers, compactors, garbage chutes).

**Objective**:
To deliver **Super Service** to clients through effective Dispatch and Coordination of technicians covering the GTA, Southern & Southwestern Ontario. The primary goal is to position our technicians for success - scheduling & assigning daily work by assessing job needs, matching appropriate skillset to the task required & considering geography to ensure timely service request completion with high quality repair.

**Duties and Responsibilities**:

- Handle all responsibilities tied to the dispatch of technicians from our Brampton location
- Coordinate & assign service requests with consideration to customer needs, tech skillset & geographic area.
- Ensure technicians provided daily schedules & maintain communication as plans or job requirements change
- Reconcile all Service Orders daily & prepare for AR department billing
- Support Inventory Manager to provide parts for upcoming jobs through parts requisitions in our ERP system
- Work with Accounts Receivable partner to research & resolve billing questions or issues. If needed, interact with customer to resolve receivable issues.
- Provide back-up customer call handling as needed. Provides administrative, day to day support in Service dept.
- Maintain database of vehicle asset information including kms travelled, repair history & scheduled maintenance

**Technical Knowledge & Core Competencies**:

- 5+ years Service Coordinator/Dispatch experience in fast-paced, quick changing environment
- Strong computer skills including experience with ERP systems
- Superior attention to detail and focus upon accuracy
- Hydraulic & electrical system knowledge an asset

**What We Offer**:
We offer our team members highly competitive salaries including bonus incentives for all employees. Our benefit program is a flexible program meeting the unique needs of all our employees. This includes dental care, extended health care and flexible health spending account as well as an RRSP matching program.

We encourage our team members to continuously develop their skills and support our team in taking the time to do this through our tuition reimbursement program as well as additional training programs offered by the organization.

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