Customer Service/dispatcher
2 weeks ago
This is a 24-hour call center. Hours vary from 8 am to 10 pm - must be flexible to hours. There are scheduled shifts.
**How you will do it**:
Monthly/weekly Reporting of Service Tickets for local customers.
Assist Service Manager and Service Team leaders coordinating Service department tasks.
Create POs to vendors to purchase parts needed for service tickets, and for local stock.
Work with the Installation Teams on handing over process for completed projects.
Collect and Analysis data from Service tickets to measure the efficiency and improve the quality of our services.
Follow up with the customers and collect their feedback.
Gathering all necessary information for final close out documents.
Perform administrative functions including, but not limited to, answering phones, correspondence with customers, filing and other duties.
**What we look for**:
**Required**
College Diploma preferred, high school diploma or equivalent required, plus one to two years of related work experience, preferably within a service / sale, or technical work environment.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals.
Experience and/or basic project accounting or costing principals is desired.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Availability to work any shift is required.
**Job Type**: Fixed term contract
Pay: $15.50-$20.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 1 year (preferred)
- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)
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