Call Centre Representative
7 days ago
**Responsibilities**:
Manage inbound and outbound calls in a timely manner
Maintain a pleasant telephone manner and assist customers as required
Responsible for booking service & sales appointments in accordance to schedule
Update the CRM with information regarding all verbal communications with customers.
Able to call qualified leads and engage their interest in our products
Follow communication “scripts” when handling different topics
Build sustainable relationships and engage customers by taking the extra mile
Willing to work as a member of a team and interact with others in a professional and courteous manner
**Requirements**:
Previous experience in a customer support or sales role
Strong phone and verbal communication skills along with active listening
Excellent communication & grammatical skills
High school degree
We thank you for your interest, however only those applicants selected for an interview will be contacted.
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Ability to commute/relocate:
- Concord, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 4 years (preferred)
- Sales: 2 years (preferred)
**Language**:
- English (preferred)
- French (preferred)
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