Call Centre Agent
1 week ago
Schedule: Monday - Friday
- 9am-5pm/10am-6pm/11am-7pm
- flexible shift
**Responsibilities**
- Answer questions and address complaints;
- Answer all incoming calls and redirect them or keep messages;
- Take up other duties as assigned.
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.);
**Requirements**:
- Familiarity with office machines (e.g. fax, printer etc.);
- Knowledge of office management and basic bookkeeping;
- Proficient in English (oral and written);
- Excellent knowledge of MS Office (especially Excel and Word);
- Strong communication and people skills;
- Good organizational and multi-tasking abilities;
- Problem-solving skills;
- Must have exceptional typing skills
- High School diploma; additional certification is a plus.
**Salary**: From $18.00 per hour
Schedule:
- 8 hour shift
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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