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Call Centre Operator

2 weeks ago

Concord ON LK A, Canada Elevation Partner Full time

About Us

At Elevation Partner, we are a performance-driven marketing agency specializing in the beauty, wellness, and aesthetics industries. We don't just run ads — we partner with brands to build complete growth systems that combine social media, influencer marketing, paid advertising, automation, patient sales services and CRM solutions. Our team is passionate about helping businesses scale by delivering real results, not vanity metrics. With hands-on experience owning and operating our own beauty brands and clinics, we bring insider knowledge and proven strategies to every client we work with.

Overview:

As a Call Centre Specialist, you will be responsible for handling inbound and outbound calls, managing leads, and ensuring exceptional customer service on behalf of our clients. This role requires a confident communicator who can effectively convert leads, nurture prospects, answer customer inquiries, and maintain high service standards. You will work closely with our operations and sales teams to ensure all communication aligns with each client's goals and brand experience.

DutiesLead Management & Conversion

  • Handle inbound inquiries and outbound follow-ups for multiple clients.
  • Qualify leads, provide accurate information, and guide prospects toward booking appointments or services.
  • Maintain a high lead conversion rate through strong communication and rapport-building.
  • Follow up with warm leads consistently using scripts, CRM prompts, and best practices.

Customer Service & Support

  • Professionally answer customer questions, concerns, and service-related inquiries.
  • Provide detailed explanations of services, pricing, policies, and availability.
  • Resolve customer issues quickly while maintaining a positive brand experience.
  • Escalate complex issues to the appropriate internal teams when necessary.

CRM & Workflow Management

  • Update, track, and manage leads within the CRM in real time.
  • Ensure accurate notes, statuses, and follow-up reminders for all interactions.
  • Identify workflow bottlenecks and help optimize call processes for efficiency.
  • Use scripts and call guides while maintaining a natural, personalized tone.

Performance Tracking

  • Monitor key performance indicators such as conversion rate, response time, and customer satisfaction.
  • Report insights to management regularly and suggest improvements for call effectiveness.
  • Maintain consistent call quality that aligns with company and client standards.

Requirements

  • 1–3 years of experience in a call centre, sales, customer service, or appointment-setting role.
  • Strong communication and active listening skills with a professional, friendly tone.
  • Ability to confidently handle objections, build rapport, and guide conversations.
  • Experience managing leads in a CRM (HubSpot, GoHighLevel, or similar).
  • Strong organizational skills with the ability to handle multiple clients and workflows.
  • Comfortable following scripts while still sounding natural and engaging.
  • Self-motivated, dependable, and able to work efficiently in a fast-paced environment.
  • Bonus: experience in beauty, wellness, aesthetics, or service-based industries.

Compensation

  • Hourly rate which will increase after 90 days post probation period.
  • Tiered commission structure.
  • Bonuses & Weekly challenges to earn more

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

  • Casual dress
  • Company events
  • On-site parking

Work Location: In person