Customer Service Representative

2 weeks ago

Concord, Canada Livingston International Full time

**Customer Service Representative (Searail)**

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

**Job Type**: Full Time

Location: ON Concord Trailer - CN037

**JOB SUMMARY**:
**KEY DUTIES & RESPONSIBILITIES**:

- Provide accurate pricing to dealers, movers, and private customers as required
- Respond to Internet quote requests and follow-up with customers to secure the business
- Answer all customer inquiries relating to Livingston Transportation Services, transit times, service parameters, etc.
- Handle customer track and trace inquiries and provide them with accurate and timely information
- Provide customers with viable solutions regarding their claims issues
- Achieve all measurable daily performance standards as outlined and established
- Place outbound calls to customers to proactively inform them of any service/rail delays
- Receive, process, and input orders into the system accurately
- Adhere to Business Code of Ethics, policies, and procedures

**KNOWLEDGE & SKILLS**:

- Very strong interpersonal and communication skills (oral and written)
- Working knowledge of MS Office (Word & Excel) a must
- Ability to work independently or as part of a group, within a call centre environment
- Bilingual - French/English desirable
- Ability to multi-task and prioritize workload
- Strong customer service focus and flexibility in dealing with diverse customer scenarios
- Strong attention to detail and ability to process large amounts of information accurately

**WORK EXPERIENCE - MINIMUM REQUIRED**:

- 1 year of experience**EDUCATION**:

- Required: High School/GED or equivalent**CERTIFICATIONS DESCRIPTION**:
**COMPETENCIES**:

- Customer First Focus- Business Acumen and Straight Talk- Leading and Developing- Accountability- Inclusion and Collaboration- Agility

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