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Toronto, Canada Demant Full timeReporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HPs) within the clinic and to head office. **KEY RESPONSIBILITIES** **Customer...
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Client Administrator
2 hours ago
Requisition ID: 247674 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Client Administrator you will have the opportunity to provide excellent service to clients by researching and resolving trade requests. Is this role right for you? In this role you will: Maintain a high level of service to our clients by ensuring that we process the client’s needs accurately and efficientlyInvestigate and track system issues and develop workarounds/solutionsWork with the team to provide proactive solutions to problems and potential issuesImprove service levels by continually reviewing processes/procedures and identifying opportunities for enhancementSort, scan, index incoming mailWork with Assistant Manager to ensure all team members are fully cross trainedWork with Assistant Manager to define and enhance proceduresParticipate in special projects/assignments; perform other duties as requiredBe responsible for the quality control of team tasks Skills Post secondary educationExperience in customer service or Backoffice environment is an assetKnowledge of industry databases (i.e. iFast, AWD) is an assetStrong problem-solving skillsStrong attention to detailEffective verbal & written communication skillsThe ability to multi-task and prioritize & organize incoming workExcellent time management skillsAn ability to work in a fast-paced, constantly changing environmentThe ability to meet and maintain specified minimum productivity and quality standards Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidate who are selected for an interview will be contacted. #J-18808-Ljbffr
