Customer Service Coordinator

1 week ago

Surrey, Canada Advance Wire Products Ltd Full time

Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service Coordinator** to join our Surrey team.

We are deeply committed to our mission, which is to help drive our clients’ profitability and customer satisfaction through in-store innovation. AWP has been working with grocery, convenience, and pharmacy retailers to solve merchandising challenges since 1953. Our team combines in-depth research with front-line retail experience to anticipate and meet the needs of our clients and their business practices. All employees, from the manufacturing department through to the sales team, work to truly understand the business of our clients.

The **Customer Service Coordinator** oversees a variety of projects, monitoring progress, reporting variances, and acting as liaison among stakeholders.

**Key Responsibilities**:

- Takes awarded projects from the Sales team and begins the process of ensuring Items and COs are entered in ERP System for production processing and tracking;
- Ensures all Customer Purchase Orders and customer documentation have been uploaded to the CO (Doc-Trak) in order to properly file;
- Confirming all data in the CO is accurate and correct, and update accordingly within 24 hours of knowing any updates;
- Ensures that supply will be met within due date / ship date requirements and liaise between production and the customer to negotiate acceptable timelines for delivery;
- Coordinates internal resources and third parties/vendors to deliver COs;
- Ensures that all projects are delivered on-time and complete;
- Communicates to sales and customers regarding the status of the CO, especially with respect to any date changes;
- Coordinates delivery and freight for CO’s
- Align customer installation dates with delivery dates

**Qualifications**
- Strategic thinking/planning ability with a demonstrated track record in problem solving as well as seeking and creating solutions to challenges
- Demonstrated ability to work collaboratively with diverse groups of stakeholders and staff
- Demonstrated written and oral communication skills
- Ability to work independently and as part of a team
- Strong analytical and problem solving skills
- Strong organizational and time management skills
- Demonstrated high level of initiative
- Ability to prioritize and meet deadlines
- Strong attention to detail
- Knowledge in the Logistics Industry
- Working knowledge of computers (MS Word, Excel, Outlook, Internet)
- Excellent customer service skills and problem-solving skills
- Ability to multi-task and work under pressure
- Previous customer service experience and basic mechanical aptitude desired.

Work Environment
- Monday - Friday, flexible start time (8hr shift)
- Shared office space

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care

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