Customer Service Coordinator

Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service **Coordinator** to join our dynamic team in Surrey.

We are deeply committed to our mission, which is to help drive our clients’ profitability and customer satisfaction through in-store innovation. AWP has been working with grocery, convenience, and pharmacy retailers to solve merchandising challenges since 1953. Our team combines in-depth research with front-line retail experience to anticipate and meet the needs of our clients and their business practices. All employees, from the manufacturing department through to the sales team, work to truly understand the business of our clients.

The Project Coordinator oversees a variety of projects, monitoring progress, reporting variances and acting as liaison among stakeholders.

**Key Responsibilities**:

- Takes awarded projects from the Sales team and begins the process of ensuring Items and COs are entered in ERP System for production processing and tracking;
- Ensures all Customer Purchase Orders and customer documentation have been uploaded to the CO (Doc-Trak) in order to properly file;
- Confirming all data in the CO is accurate and correct, and update accordingly within 24 hours of knowing any updates;
- Ensures that supply will be met within due date / ship date requirements and liaise between production and the customer to negotiate acceptable timelines for delivery;
- Coordinates internal resources and third parties/vendors to deliver COs;
- Ensures that all projects are delivered on-time and complete;
- Communicates to sales and customers regarding the status of the CO, especially with respect to any date changes;
- Coordinates delivery and freight for CO’s Align customer installation dates with delivery dates

**Skills & Qualifications**:

- Project Management certification is preferred but not mandatory.
- At least 2 years project coordination in manufacturing.
- Proficiency with standard Microsoft tools (Word, Excel, PowerPoint, etc.).
- Strategic thinking/planning ability with a demonstrated track record in problem solving as well as seeking and creating solutions to challenges.
- Demonstrated ability to work collaboratively with diverse groups of stakeholders and staff.
- Ability to work well with cross-functional teams and thrive in a changing, growing environment.
- Demonstrated written and oral communication skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem solving skills.
- Strong organizational and time management skills.
- Demonstrated high level of initiative.
- Ability to prioritize and meet deadlines.
- Strong attention to detail.
- Excellent writing, proofreading, editing skills.

**Work Environment**
- Monday - Friday, flexible start time (8hr shift)
- Shared office space

**Perks and Benefits**:

- ** Flexible Start/Finish Times**: We understand the importance of work-life balance. Enjoy the flexibility to start and finish your workday according to your schedule, allowing you to manage your time effectively.
- **Medical and Dental Benefits**: Your health is our priority. We offer comprehensive medical and dental benefits to ensure you and your family have the support you need.
- **Free Parking and EV Charging**: Say goodbye to the stress of finding parking. Our employees enjoy complimentary parking, making your commute hassle-free, and for those with EV cars, we have four complimentary charging stalls.
- **Fully Stocked Fridge with Snacks**: Never go hungry at work again Our office kitchen is filled with a variety of snacks and refreshments to keep you fueled and focused throughout the day.
- **Company Lunches**: Build connections with your colleagues over delicious company-provided lunches. Enjoy a variety of cuisines and foster a sense of camaraderie within the team