Operations Coordinator, Customer Service

1 week ago

Surrey, Canada Monark Full time

Salary:
At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work & play in.

As our Operations Coordinator, Customer Service, you will be required to undertake a variety of administrative and program management tasks. You will help plan and organize programs and activities as well as carry out important operational duties. To excel in this role, you must be organized, detail-oriented and comfortable working with diverse teams and building relations with multiple stakeholders. You will have a proven track record of great Customer Service. The goal will be to facilitate the effective management of customer service programs according to the organization's standards and drive excellent performance from your team.

**What will you do**:

- Support planning and coordination of a contact center and its activities
- Ensure implementation of policies and practices
- Help build positive relations within the team and external parties
- Schedule and organize meetings/events and maintain agenda
- Ensure technology is used correctly for all operations
- Support execution of operational tasks, business growth and program development
- Troubleshoot problems with services or products
- Create presentations, summaries and helping materials to ensure better communication and company-wide understanding of the contact center
- Prepare contact center reps to manage customer interactions
- Identify operational issues and suggest practical improvements
- Prepare reports and analyze data to assist management in implementing the defined strategy
- Work with other departments and supervisors to understand business goals and develop operational procedures around it
- Other duties as required

**In order to be successful, you bring**:

- Proven experience as a Customer Support Supervisor, Team Lead, Operations Analyst, Project Manager or similar supervisory position in a contact center environment. Exposure to working in an omnichannel support model.
- Education: high school degree is required; University degree is preferred
- General knowledge of call center systems and tools
- Strong organizational and time management skills
- Excellent verbal and written communication skills, with solid command of English grammar, spelling and punctuation
- Relationship/partnership-building skills - listens attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes
- Creative thinker, strong analytical skills, excellent facilitator

  • Customer Service Coordinator

    1 week ago

    Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service Coordinator** to join our Surrey team. We are deeply committed to our mission, which is to help drive...

  • Office Operations Coordinator

    2 weeks ago

    Surrey, Canada Neat Immigration Service Full time

    A professional immigration service provider in Metro Vancouver is seeking an administrative professional for a permanent role. The position involves coordinating office services, establishing work priorities, and managing administrative procedures. A secondary school graduation certificate and prior experience in administrative roles are essential. This...

  • Retail Customer Service Coordinator

    1 week ago

    Surrey, Canada Winners Full time

    Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find...

  • Customer Service/logistics Coordinator

    7 days ago

    Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service/Logistics Coordinator** to join our Surrey team. We are deeply committed to our mission, which is to...

  • Project Coordinator/ Customer Service

    1 day ago

    Surrey, Canada Foxfab Power Solutions Inc. Full time

    We believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are looking for diverse, talented and career-orientated people who are interested in joining the Foxfab Power Solutions Team. **What we offer**: - A values-driven, team-oriented environment - Competitive salary and...

  • Retail Customer Service Coordinator

    1 week ago

    Surrey, Canada Winners Full time

    Winners Bei TJX Canada bietet jeder Tag neue Möglichkeiten für Entwicklung, Entdeckungen und Erfolge. Du wirst Teil unseres dynamischen Teams sein, das auf Vielfalt setzt, Zusammenarbeit fördert und deine Entwicklung in den Vordergrund stellt. Egal, ob du in unseren Distribution Centres, in den Offices oder in unseren Stores - WINNERS, HomeSense und...

  • Customer Service

    14 hours ago

    Surrey, British Columbia, Canada NeuroCatch® Full time $80,000 - $100,000 per year

    NeuroCatch Inc. is a brain technology company focused on translating cutting-edge neuroscience into real-world solutions that help measure, test, and treat brain health. Our flagship platform provides an objective evaluation of cognitive function in minutes at the point of care, supporting clinicians, researchers, and performance teams across the globe.Our...

  • Customer Service

    24 hours ago

    Surrey, British Columbia, Canada Neurocatch Full time US$60,000 - US$90,000 per year

    NeuroCatch Inc. is a brain technology company focused on translating cutting-edge neuroscience into real-world solutions that help measure, test, and treat brain health. Our flagship platform provides an objective evaluation of cognitive function in minutes at the point of care, supporting clinicians, researchers, and performance teams across the globe.Our...

  • Customer Service and Logistics Coordinator

    2 weeks ago

    Surrey, Canada Highland Foundry Ltd. Full time

    **Logistics and Customer Service Coordination** - Manage customer purchase orders from entry to shipping - Create and maintain digital customer records and files. - Import/Export documentation - Assist with backlog and financial exposure tracking spreadsheets - Other administrative tasks and activities related to customer service and logistics. **CARM...

  • Service Coordinator

    1 week ago

    Surrey, Canada Robert Half Full time

    We are looking for a Service Coordinator to join our clients team in Surrey, British Columbia. In this role, you will play a vital part in supporting our team by managing schedules, coordinating services, and ensuring seamless communication between clients and technicians. This is a Contract to permanent position, offering an excellent opportunity to grow...