Customer Accounts Agent

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a **Customer Accounts Agent** to join our growing team

As a Customer Accounts Agent, you will be supporting our National Accounts Receivable team in delivering exceptional service to our Brokers and Clients.

Here are a few ways you'll make a difference:

- You will understand our customer needs and offer appropriate accounts guidance in a timely manner.
- Add or update banking information, amend payment schedules as required, process and review premium refunds, process cheque requisitions, cheque reversals and requests for stop payments.
- You will enhance the customer experience by promoting self-service tools and be an advocate and guide clients through practical use of accounts receivable specific digital tools.
- Ensure accuracy and high standard of work for all accounts receivable tasks.
- You will follow accounts receivable workflows while aiming to meet key performance metrics.- 7:30 AM to 6:00 PM - Monday to Friday (based on availability)_
- Occasional Statutory Holidays or Saturdays (based on business needs)_

**What you bring to the table**:

- Minimum 6 months customer service experience.
- Strong communication skills - making things simple for our clients and brokers. Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Compelling customer service attitude - to maintain favourable business relationships.
- You are detailed oriented and able to organize and prioritize workload.
- You can work autonomously.
- No Canadian work experience required however must be eligible to work in Canada.

**Assets**:

- ** Bilingual (French and English) a strong asset** - Requires answering calls and providing service to French and English-speaking clientele on a regular basis.
- Post-secondary education in a related field.
- Experience working within a call centre environment.
- Experience working in a Work-from-home/hybrid environment.

Join our team
LI-Hybrid

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.