Guest Service Agent

24 hours ago

North York, Canada Pan Pacific Toronto (formerly The Prince Hotel) Full time

**Full-time Guest Service Agent at Pan Pacific Toronto**

Are you passionate about hospitality and guest service? Do you thrive in a dynamic, fast-paced environment? Join our fun, engaged, and energetic team at Pan Pacific Toronto

**About Us**: At Pan Pacific Toronto, featuring 405 intimate guest rooms, 24,000 square feet of meeting space, and restaurants.

**Position: Guest Service Agent**

**Department**: Front Office

**Reports To**: Front Office Manager

**What You'll Do**:

- Handle check-ins and checkouts, answer phones, and provide information about hotel services and local attractions.
- Process reservations, enter group rooming lists, pre-block guest rooms, and coordinate with Sales and Front Office departments.
- Ensure guest satisfaction by resolving complaints and handling special requests.
- Assist with balancing cash floats, preparing audit reports, and managing guest accounts.
- Provide outstanding guest service with a positive, energetic attitude.

**What We're Looking For**:

- Minimum 1 year of guest service experience in a hotel or related industry.
- A post-secondary degree in hospitality is preferred.
- Strong communication skills, both oral and written.
- Excellent organizational, computer, and problem-solving abilities.
- Opera experience or strong PMS (Property Management System) experience is highly beneficial.
- Availability for all shifts, including nights, weekends, and holidays.

**Why Pan Pacific Toronto?** We are an equal opportunity employer committed to creating a diverse and inclusive workplace. Pan Pacific Toronto Hotel recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

If you're driven to provide outstanding guest service and want to be part of a supportive team, we’d love to hear from you

Pay: From $21.50 per hour

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

  • Guest Service Agent

    4 days ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto - North York** **ADDRESS: 3 Park Home Avenue, Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with...

  • Guest Services Agent

    3 days ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Service Agent

    1 week ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent (Night Shift)** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent (Night Shift) is responsible to ensure guest...

  • Guest Services Agent/night Auditor

    1 week ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent/Night Auditor** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest...

  • Night Auditor/guest Service Agent

    3 days ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Night Auditor/Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Night Auditor/Guest Service Agent is responsible to ensure guest...

  • Guest Services Agent

    24 hours ago

    North Vancouver, Canada Capilano Group Full time

    **Guest Services Agent** **Department**: Operations **Reports to**: Operations Supervisor (Guest Services Focus) Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and enthusiastic Park Ambassadors...

  • Guest Services Agent

    1 week ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    7 days ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Night Auditor/guest Service Agent

    1 week ago

    North Vancouver, Canada Holiday Inn & Suites North Vancouver Full time

    Night Auditor/Guest Services Agent **Requirements**: Friendly and outgoing personality Has a genuine desire and ability to exceed guest expectations Always maintain a professional demeanor & appearance Have a positive & caring attitude Excellent communication skills Be a team player Flexible working schedule Basic accounting and computer...

  • Guest Service Agent

    7 days ago

    North York, Canada WAXON Laser + Waxbar Full time

    At WAXON we focus on one thing and do it really, really well - hair removal! WAXON offers the most effective, competitively priced and unique waxing and laser experience in Canada. How? Through our team of incredible and dedicated professionals, the amazing environments we create for our employees and clients, our competitive pricing, superior quality of...