Guest Service Agent

15 hours ago

North York, Canada Pan Pacific Toronto (formerly The Prince Hotel) Full time

**Full-time Guest Service Agent at Pan Pacific Toronto**

Are you passionate about hospitality and guest service? Do you thrive in a dynamic, fast-paced environment? Join our fun, engaged, and energetic team at Pan Pacific Toronto

**About Us**: At Pan Pacific Toronto, featuring 405 intimate guest rooms, 24,000 square feet of meeting space, and restaurants.

**Position: Guest Service Agent**

**Department**: Front Office

**Reports To**: Front Office Manager

**What You'll Do**:

- Handle check-ins and checkouts, answer phones, and provide information about hotel services and local attractions.
- Process reservations, enter group rooming lists, pre-block guest rooms, and coordinate with Sales and Front Office departments.
- Ensure guest satisfaction by resolving complaints and handling special requests.
- Assist with balancing cash floats, preparing audit reports, and managing guest accounts.
- Provide outstanding guest service with a positive, energetic attitude.

**What We're Looking For**:

- Minimum 1 year of guest service experience in a hotel or related industry.
- A post-secondary degree in hospitality is preferred.
- Strong communication skills, both oral and written.
- Excellent organizational, computer, and problem-solving abilities.
- Opera experience or strong PMS (Property Management System) experience is highly beneficial.
- Availability for all shifts, including nights, weekends, and holidays.

**Why Pan Pacific Toronto?** We are an equal opportunity employer committed to creating a diverse and inclusive workplace. Pan Pacific Toronto Hotel recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

If you're driven to provide outstanding guest service and want to be part of a supportive team, we’d love to hear from you

Pay: From $21.50 per hour

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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