Sales Support

6 days ago

Markham, Canada Bittele Electronics Inc. Full time

Bittele Electronics is a well-established and growing electronics company. We take pride in being one of the leading electronics manufacturers in Ontario, Canada. We serve customers worldwide but mainly in the USA and Canada. With production facilities in China and Canada, we are securing a strong brand and reputation in low volume Turn-key PCB assembly in the EMS industry.

We require a Sales Support and Quotation Specialist to help us meet our yearly sales targets. Salary is dependent upon experience.

**Responsibilities**
- Evaluate, manage and distribute inbound leads to account managers.
- Monitor and manage the sales inbox by promptly responding to inquiries, processing orders, and filtering spam to ensure effective communication and lead management.
- Handle administrative tasks related to sales, such as preparing sales reports, maintaining customer databases, and coordinating sales meetings and events.
- Proactively assess clients' needs, recommend or assist in selecting appropriate services, and negotiate prices and other sales terms.
- Responsible for nurturing client relationships through in-person and virtual meetings, understanding their needs, and ensuring satisfaction.
- Serve as the liaison between clients and the company, managing communication, resolving issues, and driving business growth through up-selling and/or cross-selling.
- When required, collaborate cross-functionally to meet changing client needs and achieve organizational growth objectives.
- Consult with clients throughout the entire sales process, including after-sales, to resolve problems and provide ongoing support.
- Assist in preparing quotes for clients based on their project requirements.
- Develop and maintain technical product or service knowledge to explain features to clients and answer questions about goods or services.
- Working with cross-functional teams to resolve all client-related questions and concerns.
- Communicating all production issues with clients to get orders executed effectively.
- Other duties as required.

**Qualifications**
- Technologist or technician diploma in an Electronics Technologist, Technical or Engineering program, and/or past electronics industry experience.
- Knowledge of schematics and PCB design.
- Strong interpersonal, communication, and organizational skills.
- Strong oral and written English communication skills with a technical mindset.
- Strong skills with ERP software, MS Word, Excel, PowerPoint, and Outlook.
- Experience with Adobe Photoshop, Illustrator and MS Publisher would be an asset.

Bittele provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 5B2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of working experience in EMS industry?
- What is your salary expectation?

**Experience**:

- Quotation: 3 years (required)

Work Location: In person

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