Sales Support Specialist

1 day ago

Markham, Canada GE Renewable Energy Full time

**About us**:
**Why we come to work**:
Driven and ambitious, our Sales teams are well-equipped to be on the front line, closing deals, meeting commercial objectives, and working with our customers day in, day out. They’re smart people, entrusted with the autonomy to make great decisions and deliver their passion. If you’re looking for a sales role where you can be truly proud of what you’re selling, where your driven nature can be put to good use, and where you can build genuine, strong relationships with customers and colleagues alike, then bring your skills to our Sales teams. You’ll enjoy the tremendous satisfaction of being part of a team making a change for good.

**Essential Responsibilities**:

- Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients, stable regions, and/or medium sales territories.
- Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
- ITO - Presales support, customer inquiries, quote preparation.
- OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.
- Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
- Provide administrative support including but not limited to compiling reports, monitoring performance indicators for sales and performance, and managing performance tracking tools.
- Finance Support - Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
- Provide trainings and presentations to teammates, cross functional teams, sales channels, and customers. Includes preparation of work instructions and audits.
- Build customer satisfaction through outstanding relationships and communications.
- Work within predefined targets and metrics - KPI oriented.
- ** Qualification / Requirements**:

- Bachelor's degree in Engineering or Engineering Technology diploma from an accredited university or college
- At least 3 years of experience in a customer service or sales position
- Strong oral and written communication skills.
- Extremely proficient with MS-office
- ** Desired Characteristics**
- Additional experience working in field activities, Sales Support or Sales Force is preferred
- Technical knowledge on GE Grid Automation products
- Established analytical ability
- Knowledge French is an asset
- Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)
- Knowledge in ORACLE and SAP
- Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
- Ability to work in a fast paced, high stress environment with multiple simultaneous priorities
- Strong organizational and time management skills

**Additional Information**:
**Relocation Assistance Provided**:No

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