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Office Supervisor

3 weeks ago

Woodstock, Canada GemTek Full time

Supervisor / Tax Store manager for our growing client With over 250 locations in Canada and growing. Supervisors are responsible for overseeing daily operations of a specific retail tax location. This position manages store employees and is responsible for meeting business objectives as set by the corporate office.

**Responsibilities**:

- Manage office staffing (recruit & train), operations, customer relations, and logistics for offices
- Create associate work schedules and work with the DM to ensure accurate timekeeping as well as labor management
- Execute approved Marketing campaigns
- Conduct face-to-face interviews with clients
- Ensure client receives exceptional customer service
- Generate and transmit daily operational reports
- Fulfills ongoing tax training and testing requirements, as required
- Implements client-oriented product initiatives approved by corporate first-hand and via training associates
- Prepare complete and accurate tax returns
- Conduct timely performance reviews and partner with DM to resolve associate issues and address performance concerns
- Lead daily team meetings and communicate essential information to office associates
- Ensures office is clean, organized, and in compliance
- Other duties as assigned

**Requirements**:

- Minimum 3 years previous tax preparation experience is an asset
- Solid organizational and time management skills
- Strong decision-making and judgment skills
- Ability to delegate and provide coaching
- Ability to grow and develop associates in a fast-paced business environment
- Computer proficiency and a familiarity with Microsoft Office
- Exceptional communication skills
- Self-motivated and ability to work both independently and within a team
- Flexible to work nights and weekends as necessary
- Sales Experience is a plus, as is language ability

**Compensation**:
$30,000 - $35,000 per year plus performance-based bonus