Change Manager

**Who We Are**

**SUMMARY**

The Workplace Advisory and Management Office, a team of dedicated Workplace consultants (including Workplace Strategists, Workplace Experience, Change and Workplace Technology specialists) create solutions that enable BGIS customers to optimize their workplace and provide an enhanced workplace experience.

The Change Manager Workplace Advisory plays a critical role in developing change management and communications programs for client workplace projects ensuring they are delivered on time and budget, while delivering a best-in class employee experience. This person will focus on the people side of change, including changes to business processes, systems and technology, communication and organization structures as they relate to the evolution of people-focused workplace projects. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption, usage, experience and wellness, and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

While the change manager does not have supervisory responsibility, this person will collaborate with many others within BGIS and key client teams to succeed. The change manager will also support project teams in integrating change management activities into their project plans.

**KEY DUTIES & RESPONSIBILITIES**

Client Relationship
- Contributes to proposals, RFPs, and builds relationships with clients (internal and external).
- Develops and participates in client presentations and business development activities.
- Works directly with Clients to provide expertise and guidance in the development of their programs.
- Ability to successfully maintain and build client relationships with an exceptional customer experience focus.

Service Delivery
- Deliver projects and work with BGIS project teams and clients to deliver change initiatives.
- Bring experience in leading change in workplace engagements.
- Comfortable with data and research material - ability to draw out the ‘story’ from data and present it in a clear and concise way.
- Support the design, development, delivery and management of communications with a polished and professional output.
- Excellent written and verbal communication skills - ability to convey complex ideas and messages in a simple and clear way.

Continuous Improvement
- Creates, defines and modifies processes for services and deliverables and participates in the ISO process documentation.
- Ability to think strategically and assess the change impact with an in-depth understanding of client challenges.
- Develops Continuous Improvement plans.
- Identifies KPIs and metrics to measure success.
- Participates in corporate programs (i.e., Risk Management, Strategic Account Management, ISO Audit, etc.).
- Models a ‘Yes-And ” solution-oriented culture.

Strategic Input
- Networking - attend events, conferences and reads industry-relevant publications and material to stay up to date with trends, industry best practices and challenges.
- Collaborate with internal team members to identify benchmarking, white papers, case studies and other relevant data to inform and drive efficiencies and continuous improvement

**KNOWLEDGE & SKILLS**
- University degree and 5+ years of diverse corporate client experience.
- Experience with change management and transformation projects.
- Strong client service / management and influencing skills.
- Familiarity with project management approaches, tools and phases of the project lifecycle.
- Problem solving and root cause identification skills.
- Strong organizational, documentation and reporting skills.
- Process & metrics interpretation, development & analysis skills.
- Excellent verbal and written communication skills.
- Acute business acumen and understanding of organizational issues and challenges.
- Ability to manage multiple assignments simultaneously.
- Solutions oriented.
- Forward thinking with a holistic approach to the Workplace (Workplace Experience, Wellness, Change Management).
- Software proficiencies related to the assignment - MS Excel, Project, Outlook; PowerPoint, Visio; IWMS tools, Experience Aps etc.
- Knowledge of workplace wellness programs would be an asset.
- Change Management certification or designation desired.

**Licenses and/or Professional Accreditation**
- PROSCI certification or equivalent.
- MCR or MCR.w would be an asset.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We