Change Manager

6 days ago

Toronto, Canada Intelliswift Software, Inc. Full time

**Job Title**: Change Manager
** Location**: Toronto, ON (2x a week in office, however this role is open to remote contractors that are be located in other provinces)

**Duration**: 12 months

**Contract Type**: T4 only

**Pay Rate**: $65.51/Hour

**Role Mandate**:

- The bank is seeking a Change Manager for the infrastructure engineering team. This role will involve developing the integrated change management strategy and execute that strategy.
- This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics.
- The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)

**Role Responsibilities**:

- Develop a change management strategy based on assessment of the change
- Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
- Execute on the tactical details of each plan
- Support the communication, training and engagement efforts of employee-facing managers and business leaders
- Be an active and visible coach to executive leaders who are change sponsors
- Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
- Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
- Create and enable reinforcement mechanisms and celebrations of success
- Work with project managers and teams to integrate change management activities into the overall project plan

**Must Have Skills**:

- Postsecondary education
- 3-4 years change management experience
- Familiarity with the Change Management methods, approaches, tools
- Exceptional communication skills - both written and verbal
- Excellent active listening skills
- Problem solving and root cause identification skills
- Ability to influence others and move toward a common vision or goal
- Proficient in Microsoft Office suite: PowerPoint, Excel, Word
- ITIL or ITSM certification
- ServiceNow reporting skills, especially with trickier fields - must have more than just a basic understanding

**Nice to Have Skills**:

- Change Management methodology certification
- Project management approaches, tools, phases of project lifecycle
- Technical knowledge/previous experience is an asset

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