Associate Registrar, Student Financial Services

**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 18 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The Office of the Registrar supports students’ academic pursuits as well as Western’s strategic priorities by delivering an array of integrated services in a professional environment, while maintaining the integrity and confidentiality of student information throughout the student lifecycle. **Responsibilities**: The Associate Registrar Student Financial Services is responsible for the design and implementation of Western’s tuition billing and collections processes, as well as the delivery of Western’s Financial Aid program in accordance with Western’s strategy. Instruments included in the financial aid delivery include Ontario Student Assistance Program processing along with Out of Province student loans, bursary adjudication, scholarship and award eligibility and disbursement, access to Western’s Work-Study bursary program and financial aid counseling with students. The role will be key in the delivery of funding on the basis of equity, diversity and inclusion. The role ensures that processes adhere to University objectives, policies and relevant legislation to minimize risk, while pursuing opportunities for improvement of service delivery. **Qualifications**: **Education**: - Undergraduate Degree in Business or Finance - Master’s Degree in Business Administration preferred - Certified Professional Accountant (CPA) completed or in progress is preferred **Experience**: - 7 years experience leading a team to implement operational and administrative procedures - Experience in strategic planning, implementation, and operationalization - Strong people management experience with direct accountability for staff recruitment, ongoing training and development, and performance management - Project management experience in a higher education institution is preferred Knowledge, Skills & Abilities: - Excellent verbal and written communication skills and confidence interacting with all levels of an organization. - Financial acumen, including financial planning and analysis, budgeting, and forecasting. - Business acumen with an advanced understanding of quality standards relative to operational improvement, strategic planning and business growth. - Ability to provide strategic analysis and recommendations for designing and implementing new and changing administrative and financial processes. - Knowledge of organizational behaviour methodology and tools for identifying technological and structural changes that will optimize team performance, as well as align employee behaviour and deliverables with strategic goals. - Judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities. - Capacity to think and act at a strategic level and achieve operational requirements. - Advanced ability to effectively communicate, lead discussions and train others. - Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner, maintaining confidentiality and discretion. - Excellent interpersonal skills with the ability to coach team members as well as support internal/external clients. - Ability to synthesize sizable amounts of detail/data. - Ability to work in a fast-paced and fluid environment, meet tight deadlines and adapt to growth and change. - Advanced computer skills in Microsoft Office Suite as well as analytical software. - Resourcefulness with a strong sense of accountability, innovation, and initiative. - Demonstrates best practices in records maintenance and documentation. **Background Checks**: While transcripts are not required for the interview, they are mandatory prior to any offer of employment. Please note, successful applicants will be required to complete a credit check satisfactory to the employer. **Western Values Diversity**: **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.