Manager, Exam Services

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 16

**About Western**:
**About Us**:
The Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student related services in a confidential and professional environment.

**Responsibilities**:
The Manager, Exam Services is responsible for the strategic administration and effective operation of all Western exams (central exams, accommodated exams, remote exams and test scanning) within the Office of the Registrar. The role is also accountable for staff resources, budget planning, policy and procedure development, and implementation. The Manager prepares proposals related to organizing, analysing, and streamlining exam procedures and ensures services meet the needs of students, faculty, staff, and external customers, while prioritizing multiple institutional, faculty, and student demands when leading the process to generate the undergraduate final exam schedules while working within the complex restrictions of campus space allocation and Senate mandated timing constraints.

**Qualifications**:

- Education:
- Undergraduate Degree in Business Administration, Information Management, or Technology
- Certificate in Leadership or Management or Project Management preferred
- Experience:
- 5 years' leadership experience, preferably within a unionized environment
- 2 years’ experience with project management, managing integrated systems, and aligning resources, preferably in a higher education institution
- Experience working in registrarial services preferred
- Knowledge, Skills & Abilities:
- Leadership and management skills with a track record of building and leading a team of professional high performing staff
- Excellent oral and written communication skills and confidence dealing with all levels of an organization
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Demonstrated ability to manage and implement change with a strategic approach
- Demonstrated commitment to ongoing learning and professional development
- Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner with a desire to achieve results
- Ability to work and lead in a fluid and challenging work environment with changing deadlines
- Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
- Judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities
- Ability to multi-task and maintain an organized and effective personal work environment
- Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Ability to handle diverse situations, multiple projects, and rapidly changing priorities related to student service needs
- Ability to work in a manner that is compliant with confidentiality requirements
- Professional manner, tact, diplomacy, and discretion in dealing with associates and colleagues including senior management
- Proven ability to develop and foster relationships with peers and decision makers
- Ability to work within a flexible schedule to accommodate the University’s events and activities with flexibility to work outside regular business hours
- Technical acumen Intermediate computer skills in Microsoft Office, previous experience with PeopleSoft HE, Salesforce, Proctortrack, and Infosilem preferred

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.