Residence Associate

1 week ago

Hamilton, Canada YMCA of Hamilton Burlington Brantford Full time

**Residence Associate**

**Location**:Hamilton Downtown Family YMCA, 79 James St. South, Hamilton, ON L8P2Z1

**Position Type**:Part-time (29 hours per week), with a complimentary YMCA membership

**Hourly Rate**:$17.20 per hour

**Position Overview**:
Reporting to Residence General Manager, the Residence Associate is primarily responsible for

performing administrative functions at the Residence Service Desk and serving as a key point

of communication to residents, members and other visitors in areas such as registration and

information.

In this position, you will involve in providing customer support to residents and members,

maintaining paper and electronic files, as needed, supporting AVOCADO related tasks, and

performing front-line duties as assigned. This role is a direct support to residents and often

liaisons with community partners.

need to exhibit appropriate empathy & patience based on individual situations as may be

presented. This part-time position will require availability to work a flexible schedule;
including **early mornings/open shifts, evenings, weekends and holidays.**

This is a great opportunity for an individual with a high level of interest in working with the

YMCA HBB as a charitable organization.

**What You’ll Do**:

- Play a key role at the information hub of the branch for residence
- Data entry and account interpretation utilizing Avocado Software

dealing with issues as they arise
- Administrative responsibilities and support to the Residence Manager in ensuring the

residence processes are followed to standard
- Provide excellence in customer service at resident point of access
- Administrative responsibilities and support to the Membership Manager may be required;
ensuring the membership processes are followed to standard; front line role in processing
memberships, cancellations, Membership Agreement forms, and branch communication
**What You’ll Bring**:

- Post-Secondary education at the college level in Office Administration, Social Services or

related field is preferable
- Excellent written and oral communication skills
- 1-3 years’ experience in a customer service role within a shelter, or housing setting; flexible

and well organized
- Good grasp of math and excellent problem-solving skills
- Proven successful housing experience within a transitional housing framework
- Must provide a current Criminal Record& Judicial Matters Check as per the Association’s

policy

**A Major Assets if**:

- Computer skills - Word, Excel, Windows, basic internet skills (Avocado experience)

**Ready to Make a Difference?**

The YMCA is a charity that ignites the potential in people. #YSavesLives starts with building a
strong community. If you’re passionate about creating a vibrant and healthy community where
everyone thrives, we want to hear from you

Don’t meet every requirement? Studies have shown that women and people of colour are less

**Interested in applying?**Please submit your resume by **January 23, 2025**to the attention of:
The

accessible environment. All qualified applicants will receive consideration for employment without regard to

race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,

open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.

If you need any accommodation throughout the recruitment process, please do not hesitate to contact our

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