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Residence Manager

2 weeks ago

Hamilton, Canada YMCA of Hamilton Burlington Brantford Full time

**Residence Manager
Hamilton Downtown YMCA
79 James Street South
Hamilton, Ontario
L8P 2Z1

**Starting Salary**: Level 5 ($50,000 to $55,000)
**Position Status**: Full-Time
**Placement Start Date**:Immediate

**Benefits**: Group health and benefits plan, generous pension plan with
employer matching and health and fitness membership

**Nature & Scope**:
The Residence Manager provides overall leadership to a 174 room men’s
residence located within the Hamilton Downtown YMCA.

Under the general direction of the General Manager, the Residence Manager
is responsible for all aspects of the housing operation of the Hamilton
Downtown YMCA. The Residence Manager is responsible for ensuring that our
diverse and dynamic living environment is safe, and secure and conducive to
the needs of a diverse clientele. This includes working closely with community
partners. The incumbent is required to manage this 24-hour operational area
with effective business acumen, balanced with an appreciation for the need to
demonstrate appropriate empathy based on individual situations as may be
presented. This position requires the ability to manage a flexible work
schedule including evenings, weekends, and holidays.

**Responsibilities**:
**Establish & Maintain a Respectful Living Environment
- Manage all aspects of the residence operations including the

admissions process, room assignments, occupancy rate management,
fee collection, and front desk services;
- Responsible for maintaining records, statistical tracking and financial

records
- Oversee contract services to ensure that the best interests of the

residence are being met;
- Develop & manage annual operating budgets;
- Establish & foster a positive customer service-based culture with a
- strong focus on equity, diversity and inclusion;- Develop and oversee residence policies;
- Orchestrate the successful move-in & orientation of residents while
- ensuring maximum occupancy;- Manage projects and partnerships with internal and external

stakeholders using a resident-centered approach to contribute to the
overall improvement and efficiency of the residence operations and
facilities including mental health and addiction support
- Support grant writing and funding resources

**Organizational Overview:
As one of the largest charitable
community service organizations
in Canada, the
Hamilton/Burlington/Brantford
responds to critical social needs
in the community and works to
provide solutions. By nurturing
the potential of children, youth,
and adults, the YMCA connects
people to life-building
opportunities, to each other and
enhances their quality of life. We
foster social responsibility and
healthy living. The YMCA works
collectively with community
partners that share the YMCA’s
determination in strengthening
the foundations of community for
all people

This position requires a
commitment to the YMCA
mission and core values of:
Belonging, Caring, Honesty,
Respect and Responsibility as
well as, a commitment to building
developmental assets in children
and adults. All offers of
the provision that the successful
incumbent provides the
Hamilton/Burlington/Brantford
with a current and satisfactory
Police Records Check. Positions
responsible for the direct
supervision of children and/or
vulnerable persons will be
required, in addition to a Police
Records Check, to provide a
Vulnerable Sector Screening
Report at the time of hire.

C
**Responsibilities continued**:
**Human Resource Management & Development**
Manage a diverse team of full and part time personnel to ensure a high level of
performance through effective recruitment, selection, training, motivation,
professional development & evaluation;
- Ensure that staff have been trained in established emergency response

procedures and health and safety policies;
- Provide after-hours support to a 24-hour operation, including

responding to after-hours phone calls as may be required

**Qualifications**:

- Exceptional written and verbal communications skills
- Excellent problem solving/conflict resolution skills
- Superior judgment and decision-making skills
- Experience training, supervising and motivating a diverse team
- Strong budget management skills
- Understanding of regulatory requirements for housing, including

Building and Fire Codes, W.H.M.I.S., the Occupational Health & Safety
Act, Human Rights legislation, Health and Safety, and AODA
- Experience working with StarRez is considered an asset.
- AVOCADO knowledge and Database management is an asset
- Must provide a current Police Records Check as per the Association’s

policy

**Competencies:
**Commitment to Organization Vision and Values**
Demonstrates and promotes a personal understanding of and appreciation for
the mission, vision, strategic outcomes, and values of the YMCA

**Initiative**
Does the right thing at the right tine without being asked.

**Communication**:
Communicates in a thorough, clear and timely manner and supports
information sharing and goal achievemen