Assistant Service Manager

2 days ago

Steinbach, Canada Enns Brothers Full time

We are looking for an Assistant Service Manager to join our high performing service team in Steinbach. This is a fantastic career opportunity for someone looking to develop leadership skills through training and mentorship. In this role you will be assisting in the efficient daily operation of the Service Department by assigning work, evenly loading the service shop and assisting with problem-solving as needed, shop tool requirements, facility maintenance and customer requirements.

Enns Brothers has been in business for over 60 years, and has 9 locations in the province with 350 employees. Our employees have worked hard to build a reputation for reliability, integrity and community support. The Steinbach team is very community-minded and has held employee events to raise money for local and national charities.

This position comes with a competitive base salary and quarterly incentive program, employee purchase program, comprehensive benefits and group RRSP program. We are also committed to your growth and development and provide ongoing training opportunities, along with John Deere University courses.

What you will be doing:

- Direct daily shop functions to maximize throughput while emphasizing work quality and employee safety
- Assign work to match technician capability with complexity of the work order
- Understand all Service Department policies and procedures for proper and consistent Dealership operations
- Actively support health and safety regulations and internal company safety policies
- Practice preventive maintenance on all Service department tools, equipment, trucks and facility
- Mentor new technicians and assist in their development
- Provide technical expertise to service writers to support quotes and customer enquiries
- Assist Service Manager with the employee review and development process
- Work pro-actively with Parts and Sales departments

**Required Skills**:

- Familiar with technical manuals and research
- Well-developed problem solving, analysis and option generating skills
- Process management skills
- Highly organized, excellent time management and follow up
- Coaching, mentoring skills
- Familiarity with Microsoft Office
- Excellent customer service skills

Required Experience
- High school completion or GED equivalent
- Minimum 2-5 years in a busy Service Department
- Supervisory experience is an asset
- Ag background
- Journeyman technician certification is an asset
- Driver’s license and clear abstract

**Come and work with friendly, talented people who share the goal of providing the best service and products to awesome customers, every day

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