District Operations Manager
1 week ago
Company Description
Delivery Ink operates the largest newspaper distribution network in Canada. We provide best-in-class services for print publishers in Ontario, making daily deliveries to hundreds of thousands of households in the province. This year we will make more than 75,000,000 individual deliveries. Delivery Ink is a partnership owned by the Toronto Star and The Globe and Mail, two of Canada’s largest and most-recognizable media companies.
**Our Commitment To Diversity**
We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that **what makes us different, makes a difference**. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.
**Job Description**:
**Key **Responsibilities**:
Reporting to the Director of Operations, the District Operations Manager is responsible for the leadership and management of high-quality delivery service within defined geographic districts. The District Operations Manager is the key front-line connection between Delivery Ink, clients, and independent distributors.
**Duties**:
- Day-to-day operational oversight of several distributors within specific geographic districts, with the primary goal of ensuring high-quality, consistent, and sustainable home delivery
- Develop and execute plans to improve and optimize distribution and logistics processes
- Ensure distributors following standard operating procedures in the field
- Coordinate and confirm the resolution of customer complaints
- Ensure key performance metrics are met on a daily/weekly/monthly basis
- Liaise with internal team members on key activities related to service improvements and process execution
- Establish strong vendor and client partner relationships
- Provide the required insights and recommendations to the senior leadership team to help make informed management decisions
- Effectively manage and monitor service performance of distributors by holding vendors accountable for their results
- Analyze and interpret internal and external data and identify improvement opportunities/corrective action
- Set priorities to ensure timely completion of tasks within the area of responsibility
- Meeting with the “nighttime operations team” at the start of the shift to handoff any issues that need addressing
- Plus other duties deemed necessary to assist with early morning newspaper operations
**Qualifications**:
- You are experienced in distribution, transportation logistics, customer client relations, or related fields
- You have a college diploma or a university degree in a related field
- You are self-motivated and proactive with hands-on experience managing demanding clients in a time sensitive environment
- You are highly organized and work well under pressure
- You have excellent communication and problem-solving skills
- You are able to multitask and operate within a 24x7 operation
- You own your own vehicle and you have a valid driver’s license (work-related mileage will be reimbursed)
- Typical schedule in this role is 6:00am to 2:00pm, Tuesday to Saturday
Additional Information
**Delivery Ink Offers**:
- ** Competitive Salary**:
- ** Generous benefits package**
**AODA**
**Covid-19
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