Customer Experience Representative

2 weeks ago


Calgary, Canada Upper Canada Forest Products Full time

**What We Offer**:Comprehensive benefit package that includes health, dental, life and disability insurance, retirement savings plan and paid vacation. We also offer competitive pay and a bonus program. We have our own UCS university that will train you to equip you for success. We are a dynamic company and provide fast growing careers for great people. We have multiple locations, hire from within, and have the option for mobility.

**Responsibilities**:

- Deliver exceptional and quality customer service to existing customers and clients.
- Handle inbound sales inquiries and customer inquiries.
- Process and enter sales orders.
- Resolve order-related issues (delays, credits, and returns).
- Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
- Actively sell and grow an existing account base.
- Become a brand ambassador with a comprehensive knowledge of our products and specifications.
- Provide overall sales support to the outside sales team.

**Skills & Requirements**:

- Post-secondary degree or diploma in Business or related field.
- Excellent verbal and written communication skills.
- Driven, positive and energetic individual.
- Ability to resolve problems and conflicts as they occur.
- Proven experience in sales and/or the building products industry.
- Passion for relationship building.
- Ability to work in a fast paced, team driven environment.
- Hard working and entrepreneurial.

**Why work at Upper Canada Forest Products?**
- Work Life Balance.
- Competitive pay.
- Paid vacations and holidays.
- Excellent company paid benefits.
- Opportunity for growth.
- Promote within philosophy.
- Employee referral incentive pay.
- Tuition assistance.
- Paid Volunteer Day.
- And So Much More



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