Customer Experience Representative

4 days ago

Calgary, Canada Air Liquide Full time

**About Us**
A world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience

**How will you CONTRIBUTE and GROW?**
The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada’s 3C’s of Customer Service and work as a team member in the Customer Experience Centre.

In this capacity, he/she is responsible to respond to all customers inquiries (orders, general support, web requests, invoicing and technical) in order to promote and deliver profitable sales growth.

**FLEXIBLE LOCATIONS - Calgary / Edmonton**

**3. Coordinates logistics**: Identifies and sells to the customer the shipping method (and ship from) that allows meeting customer requirements. Takes ownership of commitments made to customers and ensures timely delivery. When applicable: Tracks pending/unbilled shipping orders in the system. Processes and confirms shipping orders. Communicates with logistics/dispatch for adequate replenishment of cylinders. Records incoming shipments and run back-order reports.

**4.Continuous Improvement of Process**:Works with his/her team and multifunctional teams to continuously improve work processes. Follow processes and procedures. Identifies the causes of problems and proposes corrective measures.

**__________**
**Are you a MATCH?**
- **Education**:Post-secondary diploma (College or University) in Marketing, Sales or a related field
- **Specialized knowledge**:Ring Central, Computer systems, Google Suites, ERP, CRM
- **Skills**: good written and oral communication in French and English; has working knowledge of welding processes and/or products.
- **Experience**:2 to 5 years of experience in a call center environment

**Our Differences make our Performance**
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Call center: 5 years (required)
- Customer Experience Representative: 5 years (required)
- Welding processes and/or products knowledge-: 4 years (required)

**Language**:

- French (required)

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