Customer Service Representative

5 days ago

Calgary, Canada Armtec Inc. Full time

**Customer Service Representative - Inside Sales**

**Reports To**:Director of Sales**:
**Summary**: The Customer Service Representative works together with the existing Sales team to achieve the annual sales budget through the promotion of Meridian products. This is accomplished by working together with the RSM’s and the dealer network as calls come in order to establish a working relationship with them. The Customer Service Representative also handles inbound sales queries and creating sales as well as quotations.

**Core Competencies**
- Customer Focus
- Communication
- Team Work
- Quality Orientation
- Adaptability/ Flexibility
- Time Management
- Creative and Innovative Thinking
- Problem Solving
- Development and Continual Learning
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Decision making and Judgment
- Mathematical Reasoning
- Planning and Organizing

**Job Duties**:

- Emphasize saleable features, quote prices and credit terms, and prepare sales orders for orders obtained
- Develop an efficient method of follow up on all quotations
- Maintain accurate, complete and timely sales information
- Overcome business and technical objections of prospective customers
- Address customer concerns in a professional, productive, and timely manner
- Handle inbound sales calls to convert calls into sales
- Prepare and keep dealer data base current and assist the regional sales managers
- Work with outside sales representatives to keep account activities and literature current, accurate, and complete
- Investigate and professionally resolve customer complaints regarding deliveries
- Attend trade shows as required
- Perform other duties as assigned

**Requirements**:

- Completion of Grade 12
- Technical or post secondary education an advantage
- High level of proficiency with Word, Excel, Outlook and CRM software packages
- Experience in agricultural, commercial and industrial sales an asset
- Strong knowledge of sales principles, methods, practices, and techniques
- Demonstrated ability to attract sales and maintain customer relationships
- Solid negotiation and conflict resolution skills
- Excellent teamwork and team building skills
- Knowledge of cost analysis and budgeting techniques
- Strong problem identification and problem resolution skills
- Able to effectively communicate in English both verbally and in writing

**Communication**:

- Drafting Department
- Production Department
- Logistics
- Costing
- Scheduling
- Order Entry/Accounting
- Customers
- Dealers

**Working Conditions**:

- Some travelling required
- Use of desktop computer, telephone and peripherals

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