Customer Experience Representative

2 weeks ago

Calgary, Canada Sani Marc Inc Full time

**Customer Experience Representative**:
Emploi - Temporaire Full-time - **Agent/Clerk - Customer service**

Branch office: Calgary -Calgary Alberta T2E 7A3

**As soon as possible**Schedule: Monday to Friday (Day)

**Description**:Working at Sani Marc means**:

- ** Taking ownership and accountability** for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
- ** Being a self-starter**, tenacious along with a positive attitude and effective communication skills.
- ** You are customer-focused** and are relentless in that pursuit;
- ** Being a strong believer in teamwork**, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

**Responsibilities**:
Under the supervision of the Customer Experience Supervisor, the Customer Experience Representative performs the following tasks:

- Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
- Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
- Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store.
- Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
- Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

**Requirements**: To perform well, you must have**:

- A high school diploma;
- A passion for customer service;
- Strong communication skills with the ability to upsell/ cross-sell;
- Capacity to work independently and/ or as part of a team;
- General knowledge of MS Office;
- Effective organization skills;
- Adaptability, responsibility and flexibility;
- A sense of ‘urgency’ combined with courtesy and open-mindedness.

**Note**:Why work for Sani Marc?**
- We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
- We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.

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