Customer Service Dispatch
2 days ago
**Full job description**
Express Appliance Repair is a leading Appliance repair company, opening its doors and inviting you to join our team.
**About the Role**
We are looking for an experienced **Customer Care Associate** to join our team.
**Duties and Responsibilities**:
- Handle inbound and outbound client calls, verifying order information, guiding clients on completing orders, confirming shipping details, collecting payments, and completing upselling of products
- Build rapport with customers by actively listening, asking questions, and offering appropriate solutions
- Utilize CRM program to update order information, add customer notes and records, process payments, and issue refunds/vouchers
- Assist with the mail service and order fulfillment process by organizing client lists, providing quotes to clients, and scheduling orders
**Required Skills and Experience**:
- 4+ years of experience in a phone-based customer service role
- Proven dedication to delivering excellent customer service
- Excellent communication skills with a strong command of verbal and written English
- Advanced proficiency in Microsoft Suite, especially in Excel
- Upbeat attitude with energetic and articulate phone presentation
- Excellent time management skills and high attention to detail
- Ability to work independently and in a team environment
**Job Types**: Full-time, Permanent
Pay: $18.00-$25.00 per hour
Expected hours: 30 - 44 per week
**Benefits**:
- Casual dress
- On-site parking
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
Expected start date: 2021-07-16
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