Dispatcher/customer Service

7 days ago

North York, Canada EPI Fire Protection Inc. Full time

**Overview**:
EPI Fire Protection Inc. is seeking a dedicated Client Service Scheduler/Dispatcher to manage a diverse set of small, medium and large client portfolios. You will join a team of Account Representatives, each handling their own portfolios, and report directly to the Client Services Manager.

This position is M-F, 8:00AM - 4:30PM. This is an in-house position at our head offices at 675 Garyray Dr, Toronto, ON.

**Job Functions**:

- Be the singular point of contact for a portfolio of clients
- Record important scope-of-work information on job tickets
- Schedule and Dispatch Fire Alarm and Sprinkler technicians for Inspections, Repairs and Service Calls
- Pre-arrange visits with various customer personnel (site staff, property managers, contract managers, etc.) to ensure jobs go smoothly
- Obtain quotes, order and schedule necessary subcontractors and equipment to complete jobs.
- Create job tickets
- Send estimates to clients (estimates to be completed by our in-house Estimating team)
- Follow-up with clients to get estimates approved
- Convert approved estimates into job tickets
- Update job tickets to reflect changes (extra hours spent, extra materials used, reduce materials not used, etc.)
- Review jobs that you’ve scheduled after technicians attend and either schedule another visit, escalate to your manager, or close the job and send to Billing
- Update internal workflow-tracking databases
- Liaise with Field Supervisors to ensure inspection and service reports are submitted on time and contain the necessary amount and quality of information

**Qualifications**
- Have an excellent Client Experience mindset
- Ability to work independently and collaboratively
- Strong computer navigation skills - must be able to understand and navigate various softwares quickly
- Time management and organization skills
- Strong Attention to detail
- Ability to multitask
- **STRONG ASSET**: Experience in the Fire Protection Industry
- **ASSET**:Experience in any field services industry that requires regulatory inspections and repair of any deficiencies found, such as:

- Elevator/Escalator Industry
- Boilers, Pressure Vessels & Piping
- Rail Transportation Industry
- Aviation (MRO)
- Chemical and Process Industry

**Salary**: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- client services: 1 year (preferred)
- Fire Protection: 1 year (preferred)
- Elevator/Escalator Industry: 1 year (preferred)
- Boilers, Pressure Vessels & Piping Industry: 1 year (preferred)
- Rail Transportation Industry: 1 year (preferred)
- Aviation (MRO): 1 year (preferred)
- Chemical and Processing Industry: 1 year (preferred)

Work Location: In person

  • Service Dispatcher

    6 days ago

    North York, Canada AllFix Service Group Full time

    **Work Setting**: - Construction - Repair and maintenance services **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries - Maintain work records and logs - Monitor personnel workloads and locations - Perform general office duties - Provide customer service - Dispatch personnel according to schedules and work orders - Dispatch...

  • Dispatcher/customer Service Representative

    7 days ago

    North York, Canada Locksmith Full time

    **Job description** We are a leading full service Locksmith company, located in North York and are seeking a part time dispatcher to join our ranks. This position is looking for someone who has a flexible schedule for weekends and weekdays, seeking full-time employment for the next year at minimum. **Job Types**: Full-time, Part-time **Salary**: $17.00...

  • Dispatcher/customer Service Representative

    6 days ago

    North York, Canada Locksmith Full time

    **Job description** We are a leading full service Locksmith company, located in North York and are seeking a dispatcher to join our ranks. This position is looking for someone who has a flexible schedule for weekends and weekdays, seeking full-time employment for the next year at minimum. **Job Types**: Full-time, Part-time **Salary**: $17.00 per...

  • Customer Service/Dispatcher

    5 days ago

    North York, ON MJ N, Canada VM Installations Full time

    Job SummaryWe are seeking a detail-oriented and highly organized Service Dispatcher to coordinate and manage water treatment and hvac installation teams. The ideal candidate will oversee dispatching activities, communicate effectively with installers and clients, and utilize various management systems to ensure timely and efficient installation...

  • Dispatcher

    7 days ago

    North York, Canada Crystal Clean Mobile Wash Full time

    '''Job Summary:''' We are seeking a highly organized and detail-oriented Dispatcher to join our team. As a Dispatcher, you will be responsible for coordinating and scheduling. '''Duties:''' - Coordinate and schedule transportation activities, including assigning drivers and vehicles - Communicate with drivers to ensure job requirements - Maintain accurate...

  • Service Manager/dispatcher

    2 weeks ago

    North York, Canada GMC Plumbing & Heating Full time

    **Job Summary** You will be responsible for a variety of tasks, including but not limited to taking service calls from customers, pricing work orders, dispatching jobs to technicians, creating and sending out invoices, and dealing with suppliers. We are looking to train someone in all facets of our work here in our office. **Job Type / Category** This...

  • Service Coordinator/dispatcher

    12 hours ago

    North York, Canada Genrep Full time

    **ROLE DESCIPTION**: GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions. Our experienced Service technicians are thoroughly trained on...

  • Dispatcher

    2 weeks ago

    North York, Canada Seaboard Transport Group Full time

    **Join the Seaboard Team Today!** Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard...

  • Service Coordinator/dispatcher Needed!!!

    4 days ago

    North York, Canada Genrep LtdLtee Full time

    GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions. Our experienced Service technicians are thoroughly trained on maintenance and repair for...

  • Dispatcher - Days

    2 weeks ago

    North York, Canada Seaboard Transport Group Full time

    **Join the Seaboard Team Today!** Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard...