Customer Service Supervisor Pickering

**Date**:Jan 24, 2025

**Location**: Pickering, CA, L1W 1Z8

**Company**:Hubbell Incorporated

**Job Overview**:

- The Customer Service Supervisor is responsible for training, directing, staffing and planning the customer service activities of the company. The Supervisor will determine the future direction of the service group, detail the operational requirements and develop the staff to support the provision of required services. The Supervisor will coach and train the staff in the best in class service skills and monitor performance to insure a consistently high level of results. The Supervisor will also handle all high visibility service requirements that exceed the capabilities of the staff drawing upon other management personnel in the organization to meet extraordinary needs.

**A Day In The Life**:

- Define the future direction and service requirements of the organization to meet the changing customer expectations.
- Train and coach the staff in new skills that are tailored to the needs of the customer base and meet the future requirements
- Measure and manage performance of staff in key indices to insure continuous improvement in our skills and results.
- Provide assistance in meeting unusual customer requirements by coordinating management resources and acting as point person.
- Liaise with Marketing, Technical Service and Pricing to develop sound and efficient processes and procedures that provide exceptional service.
- Manage evolution on information and telecommunications systems to provide advanced capabilities refined to meet company specific requirements.
- Prepare and present management reports on current state of operations and future plans in order to keep personnel informed and to build support for future projects.

**What will help you thrive in this role?**:

- Bachelor's degree (B. A.) from four-year college or university
- 3 -5 years related experience and/or training; or equivalent combination of education and experience.
- Communication Skills: Strong written and verbal communications skills.
- Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Bi-lingual is an asset

**Hubbell Incorporated**

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

**Hubbell Electrical Solutions**

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.