Dispatcher - Pickering Ici

2 weeks ago

Pickering, Canada Miller Waste System Full time

MILLER WASTE SYSTEMS - Pickering

**Title**: Dispatcher - Pickering ICI

**Location**: Pickering

**Reporting to**: Operations Manager

**Shift**: 7:00am to 5:00pm, Monday to Friday, some Saturdays may be required

**Start Date**: TBD

**Responsibilities**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned:

- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
- Assign routes and call-ins to appropriate Drivers throughout the day and for the next day; close routes each day
- Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
- Ensures same-day service on missed pick-ups by coordinating Driver movement in the field
- Records and documents information from Drivers and distributes to appropriate departments
- Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

**Requirements**:

- Computer skills with ability to handle multiple programs and systems (Excel, Microsoft Office Suite experience is essential)
- Industry knowledge, DZ license considered an asset
- Education: High School Diploma or GED (accredited)
- Experience: 6 months of relevant work experience

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