Assistant Customer Service Manager

1 day ago

Edmonton, Canada Red Arrow Full time

**Assistant Customer Service Manager**

At Red Arrow, you belong to a world-class team of innovators and industry leaders who are passionate about safely transporting people to and from their destinations. Our culture is driven by inclusivity and people who are empowered, proud, and believe in the power of a positive attitude.

We offer a competitive salary and benefits package, free and ongoing training, employee recognition programs, and endless opportunities for advancement.

**Primary Responsibilities**:

- Recruit, orient, train and evaluate staff, ensuring proper staffing levels and encouraging ongoing employee development
- Schedule staff ensuring maximum efficiency is maintained
- Monitor customer service issues, ensuring that all customer complaints and concerns are handled efficiently and in accordance with company policies and procedures
- Ensure all required cash outs are accurate and completed in a timely manner
- Assist in preparing annual office budget and monitor expenditures
- Ensure all billing as well as timecards are accurate and submitted to accounting/payroll in a timely manner
- Report on office KPI’s and financials on a regular basis
- Attend and participate in managers’ meetings, conference calls and assigned committees
- Conduct staff meetings and prepare related agendas as well as participate in company's Health and Safety Committee
- Assist in all aspects of passenger operations as required, including processing bookings in person or over the phone and boarding/disembarking passengers
- Order office supplies as necessary
- Make arrangements for routine maintenance/repairs as required

**Desired Qualifications**:

- 5 - 7 years of experience in a customer service role
- Minimum 3 years of management experience
- Certificate or Diploma in Office Administration or related field preferred
- Experience with computerized ticket systems considered an asset
- Knowledge of accounting and record keeping practices in relation to ticket sales
- Excellent people management experience and strong interpersonal and communication skills
- Time management and organization skills; must be able to prioritize in a fast-paced environment
- High proficiency in MS Office and experience with databases
- Friendly, service-oriented personality

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

  • Repair & Customer Service Assistant

    5 days ago

    Edmonton, Canada NixFIx SERVICE Full time

    **Overview** **Duties** - Welcome customers, receive devices for repair, and provide basic information about services, pricing, and turnaround times. - Assist technicians by preparing devices for repair (cleaning, labeling, recording issues, logging serial numbers). - **Perform basic repair tasks, including device disassembly, reassembly, and simple...

  • Customer Service Agent

    1 day ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Assistant Service Manager

    5 days ago

    Edmonton, Canada Speedy Edmonton NorthWest Auto Service Full time

    Speedy Auto Repair in North West Edmonton is looking for an Assistant Service Manager to join our busy Auto repair facility. Reporting to the Operations Manager, the Assistant Service Manager is responsible for providing leadership and support to the our facility. Responsibilities* - Ensure compliance of all Occupational Health and Safety Act (OHSA)...

  • Customer Service Specialist

    2 days ago

    Edmonton, Canada Service Experts Canada Full time

    Overview Customer Service Specialist Reports To: General Manager and/or Office Manager Status: Full-time, Regular Category: Customer Service Location Name: McKinley Heating Location Address: Edmonton, AB Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in...

  • Customer Service Specialist

    1 day ago

    Edmonton, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Rob's Albertan/Accent Heating **Location Address**: Edmonton, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists of...

  • Customer Service Specialist

    5 days ago

    Edmonton, Alberta, Canada Service Experts Canada Full time

    OverviewCustomer Service SpecialistReports To: General Manager and/or Office ManagerStatus: Full-time, RegularCategory: Customer ServiceLocation Name: McKinley HeatingLocation Address: Edmonton, ABJoin the team of experts and realize your true potentialWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what...

  • Assistant Customer Service Manager

    2 weeks ago

    Edmonton, Canada Univar Solutions Canada LTD Full time

    **A Place Where People Matter** Start your career journey today with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. **About the position**: Reporting to the Customer Service Manager, the Assistant Customer Service Manager is responsible for supporting the Customer...

  • Customer Service Assistant

    1 week ago

    Edmonton, Canada Affinity 1:1 Full time

    Affinity 1:1 is looking for a Customer Service Assistant to join our team. The Customer Service Representative will be responsible for providing excellent service to the clients. The Customer Service Assistant will work closely with the sales team, operations, and other departments to ensure that customer service is top-notch. Why become a Customer Service...

  • Customer Service Assistant

    1 day ago

    Edmonton, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you! **Here...

  • Service Manager

    1 day ago

    Edmonton, Canada Speedy Auto Service Full time

    Job Summary: We are seeking a highly skilled and motivated Service Manager to join our team at Speedy Auto Service/Novus Auto Glass. We have an 11 Bay, fully renovated facility, with brand new equipment, and amazing staff. The Service Manager will be responsible for overseeing the daily operations of the service department, ensuring excellent customer...